Brittany McClelland
Dallas,TX
Summary
Dedicated and detail-oriented professional with experience in data entry, technical support, and customer service. Proven Ability to troubleshoot and resolve issues efficiently, while meeting quality and volume requirements. Strong communicator and self-motivated professional adept at working independently in a remote setting. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
7
7
years of professional experience
Work History
Package Handler
FedEx
01.2023 - 01.2024
- Handled packages efficiently, ensuring timely sorting, loading, and unloading
- Maintained a high level of accuracy and attention to detail in processing packages
- Operated equipment and machinery safely, adhering to company safety standards
- Worked with team members to ensure smooth workflow meeting tight deadlines
Resolution Specialist/Contact Center
Walmart
01.2020 - 01.2023
- Entered travel data from truck drivers as they progressed through their trips, recording locations, delivery statuses, and technical issues.
- Communicated with dispatch teams to obtain next locations and trailer numbers for truck drivers.
- Provided technical support for store managers, troubleshooting handheld devices, cash registers, and scanners.
Administrative Assistant Intern
Baylor Scott & White Medical Center
Dallas, TX
08.2016 - 05.2018
- I greeted visitors, assessed their needs, and directed them to the appropriate personnel.
- Prepared, compiled, and filed documents, as well as reports presented to various parties.
- Operated a multiline telephone system to independently handle over 30 calls each day.
- Aid in the development and betterment of patient management and workflow processes.
- Updated documentation and reports detailing the activities of over 13 patients daily, care actions, and hospital determinations.
- Conducted patient intake interviews to collect medical information and insurance details.
- Entered patient information, including insurance, demographics, and health history, into the system to keep all records up to date.
Education
High School Diploma -
BRYAN ADAMS HIGH SCHOOL
01.2018
Skills
- Charting and clinical documentation
- Multi-line phone operations
- Medical terminology proficiency
- Scheduling expert
- Patient scheduling
- File maintenance
- Document management
- Remote troubleshooting
- Technical Support
- Customer service
- Inventory control procedures
- OSHA compliant
- Problem solving
- Strong communication
- Critical thinking
- Time management
- Self-motivation
- Computer literate
- Microsoft Office proficiency
- Phone Etiquette
References
Available upon request.
Timeline
Package Handler
FedEx
01.2023 - 01.2024
Resolution Specialist/Contact Center
Walmart
01.2020 - 01.2023
Administrative Assistant Intern
Baylor Scott & White Medical Center
08.2016 - 05.2018
High School Diploma -
BRYAN ADAMS HIGH SCHOOL
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