BRITTANY MCCLINTON
CLEVELAND,OH
Summary
Detail-oriented administrative professional with exceptional communication skills, adept at thriving in fast-paced medical environments. Proven ability to uphold high standards of integrity and efficiency while delivering innovative, patient-first care aligned with Cleveland Clinic’s core values.
Overview
13
13
years of professional experience
Work History
Medical Administrative Program Coordinator
Cleveland Clinic
CLEVELAND, OH
11.2023 - Current
- Compiled and prepared documents and presentations for internal meetings, ensuring accuracy and professionalism.
- Fostered relationships with patients and caregivers through dynamic communication and prompt follow-up to questions and concerns.
- Acted as a liaison between different hospital departments to facilitate care for patients' transplant evaluations.
- Generated progress reports for senior management activities critical to meeting project and departmental goals.
- Conveying the patient's transplant status, requirements, and updates to outside health organizations on the patient's plan of care.
- Gathered medical records, demographic details, lab results, and imaging data from diverse report sources for rapid clinician response.
Administrative Assistant
Cleveland Clinic
Cleveland, OH
11.2022 - 11.2024
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Scheduled appointments, meetings, and events for staff.
- Responded effectively to sensitive inquiries for patients and patient care.
- Maintained accurate department and medical records.
- Developed administrative processes to achieve organizational objectives, and improve office efficiency.
- Prepared and prioritized calendars, and correspondence.
- Directed patient communication to the appropriate department personnel.
- Organized files, faxed reports, and scanned documents.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
Patient Service Specialist
Cleveland Clinic
Cleveland, OH
10.2019 - 11.2022
- Used a sliding payment scale to assess fair charges for patient healthcare.
- Received patient inquiries or complaints, and directed them to the appropriate medical staff members.
- Facilitated communication between patients, medical staff, administrative staff, and regulatory agencies.
- Explained policies, procedures, and services to patients.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes, and helping to train others.
Retail Supervisor
Compass Group Management
Cleveland, OH
10.2017 - 10.2019
- Supervised the work of cashiers, trained new team members, and monitored performance.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Contributed to merchandising ideas at team meetings to increase sales.
- Enabled consistent sales by empowering front-line staff with tools to successfully promote products.
- Increased sales by optimizing in-store promotional strategies.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Greeted customers upon entrance to the store and offered assistance in locating items.
Lead Server
Marriott Hotel
Cleveland, OH
01.2012 - 10.2017
- Welcomed guests with a personable attitude, and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals, and suggested additional items to increase restaurant sales.
- Managed 20 servers and staff members to effectively foster a team-oriented environment.
- Collaborated with the host, bus person, and cook to serve up food and beverage options.
- Created a positive guest experience by listening to guest needs and recommending options to meet requests.
- Trained and acclimated new servers to the restaurant's culture and operations.
- Managed tables throughout the dining room to execute service at the highest level.
Education
Some College (No Degree) - Human Services/Medical Social Worker
Lakeland Community College
Willoughby, OHSkills
- Medical filing
- Routing lab results
- Conflict resolution
- Scheduling and planning
- Patient database systems
- Correspondence management
- Correspondence preparation
- Inbound and Outbound Communication
- Information requests
- Microsoft Access, Excel
- Team collaboration
Timeline
Medical Administrative Program Coordinator
Cleveland Clinic
11.2023 - Current
Administrative Assistant
Cleveland Clinic
11.2022 - 11.2024
Patient Service Specialist
Cleveland Clinic
10.2019 - 11.2022
Retail Supervisor
Compass Group Management
10.2017 - 10.2019
Lead Server
Marriott Hotel
01.2012 - 10.2017
Some College (No Degree) - Human Services/Medical Social Worker
Lakeland Community College
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