Brittany Hawkins
Euclid
Summary
EMR consultant with 6+ years of experience in training/content development. Effective in Athena, Epic, and Cerner systems. I am highly skilled at creating training material. I train with providers, nurses, and clinical staff. Excellent diagnostic abilities with advanced technical expertise. I have extensive experience in the healthcare industry, as well as EMR training.
Overview
2025
2025
years of professional experience
1
1
Certificate
Work History
Athena Support Analyst
Blue Eagle Consulting
02.2024 - Current
- Improved customer satisfaction by promptly addressing and resolving support issues within the Athena EHR system.
- Provide support to Front Desk Staff on Athena capture, Charge Creation, and saving procedures.
- Give Guidance on check-in and check-out processes, set up AthenaFax, Scanners, and registration workflow.
- Answer users inquires to resolve computer software or hardware operation problems.
- Change management efforts by supporting department leaders to develop effective communication strategies for the new Athena rollout.
Epic Go-Live Consultant
Medasource
10 2023 - 10 2023
- Improved workflow efficiency by implementing and optimizing Epic systems for healthcare organizations.
- Streamlined go-live processes by providing expert consultation, training, and support to endusers.
- Enhanced system adoption with customized training materials tailored to individual client needs.
- Reduced downtime during transitions by effectively troubleshooting and resolving technical issues.
- Assisting clinicians with documentation, MAR, entering notes, pending orders to doctors, elbow support
Epic Go-Live Consultant
Medasource
08 2023 - 08 2023
- Collaborated with project teams to successfully execute go-live strategies within designated timeframes.
- Improved workflow efficiency by implementing and optimizing Epic systems for healthcare organizations.
- Enhanced system adoption with customized training materials tailored to individual client needs.
- Boosted user satisfaction through prompt response to inquiries and diligent issue resolution.
Athena Project Lead
Blue Eagle Consulting
04.2023 - 04.2023
- Streamlined project management processes by implementing Agile methodologies and improving team communication.
- Enhanced client satisfaction by consistently delivering high-quality projects within budget and on schedule.
- Mentored junior team members, fostering professional growth and increasing overall team efficiency.
- Reduced project completion timeframes through strategic resource allocation and efficient task delegation.
- Increased stakeholder engagement by conducting regular status updates and addressing concerns proactively.
Cerner Ambulatory Consultant
Medasource
12.2022 - 12.2022
- Enhanced client satisfaction by providing expert Cerner Ambulatory consulting services.
- Streamlined workflows for improved efficiency and reduced errors in the ambulatory setting.
- Implemented best practices for Cerner Ambulatory module usage, optimizing system performance.
- Conducted comprehensive assessments of clients'' needs and requirements to develop tailored solutions.
ATE consultant
Medasource
07 2022 - 07 2022
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Advised clients on change management strategies to ensure smooth transitions during periods of organizational transformation.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Athena Support Analyst
Good Harbor
05 2024 - 06 2024
- Developed comprehensive documentation to facilitate knowledge sharing among team members.
- Trained new support analysts, contributing to the overall growth and success of the team.
- Reduced downtime with proactive monitoring and troubleshooting of critical systems.
- Streamlined support processes for increased efficiency and faster issue resolution.
ATE Consultant
Good Harbor
05 2024 - 06 2024
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Managed client relationships through regular check-ins and updates on project progress.
ATE Consultant
CSI
09 2024 - 10 2024
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
- Managed client relationships through regular check-ins and updates on project progress.
Education
Associate Degree -
Lakeland Community College
Willoughby, OH05.2010
Skills
- End user training
- Project coordination
- Project management
- Remote support
- Lead consultant
- Critical and Analytic thinking
Timeline
Athena Support Analyst
Blue Eagle Consulting
02.2024 - Current
Athena Project Lead
Blue Eagle Consulting
04.2023 - 04.2023
Cerner Ambulatory Consultant
Medasource
12.2022 - 12.2022
- Athena
- Cerner/ Oracle
Epic Go-Live Consultant
Medasource
10 2023 - 10 2023
Epic Go-Live Consultant
Medasource
08 2023 - 08 2023
ATE consultant
Medasource
07 2022 - 07 2022
Athena Support Analyst
Good Harbor
05 2024 - 06 2024
ATE Consultant
Good Harbor
05 2024 - 06 2024
ATE Consultant
CSI
09 2024 - 10 2024
Associate Degree -
Lakeland Community College
Certification
- Athena
- Cerner/ Oracle
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