Brittany McCord
Anderson,IN
Overview
8
8
years of professional experience
Work History
Lead Cleaner
RR Cleaning Company
Anderson, United States
01.2021 - 12.2021
- Worked on cleaning homes, offices and other commercial buildings.
- Handled equipment, chemicals and materials properly and with caution.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Used time management and efficient cleaning methods to meet deadlines.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Completed routine floor stripping, sealing and finishing.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Operated and maintained large carpet shampoo machines, industrial washing machines and dishwashers.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Customer Service Cashier/Team Lead
Strongs Market
Anderson, IN
01.2019 - 12.2021
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Took cash and credit card payments via phone, in person and through email.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Reviewed weekly sales ads and monitored price changes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
Team Member
Boar's Head
New Castle, IN
01.2016 - 12.2019
- Contributed to team success by completing jobs quickly and accurately.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
- Operated production machinery safely to reduce workplace accidents.
- Operated material moving equipment to move heavy loads and maintain production levels.
- Sought out ways to go above and beyond job requirements.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained work structure by updating job requirements and job descriptions for positions.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Maintained productive, efficient approach to all tasks.
- Resolved issues quickly to maintain productivity goals.
- Developed strong cooperative relationships with coworkers and managers.
- Learned all required tasks quickly to maximize performance.
- Adapted plans and adjusted equipment to maintain high standards of functionality and safety.
- Continuously checked products for quality assurance according to strict guidelines.
- Followed strict safety protocols when dealing with hazardous materials.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Cleaned certain pieces daily and maintained weekly, monthly and semi-annual procedures for less critical lines.
- Consulted with customers to address problems with garbage collection, maximizing team efficiency and customer satisfaction.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Maintained tight timetables and strict safety standards by smoothly dismounting and remounting trucks at each stop.
Education
High School Diploma -
The Crossing
Anderson, IN04.2017
Skills
- Facilities Inspection
- Strong Work Ethic
- Multitasking and Prioritization
- Physical Stamina
- Productivity and Time Management
- Safety Standards and Protocols
- Communication and Interpersonal Skills
- Positive Team Player
- Facility and Site Cleaning
- Conscientious and Detail-Oriented
- Decision Making
- Use of Chemical Cleaners
- Painting and Plastering
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- De-escalation Techniques
- Understanding Customer Needs
- Creative Problem Solving
- Courteous with Strong Service Mindset
- Customer Retention Strategies
- Patient and Empathetic
- Administrative and Office Support
- Inventory Management
- Strong Analytical and Problem Solving Skills
- Team-Oriented and Cooperative
- Merchandise Orders and Exchanges
- Time Management
- Establishing and Maintaining Customer Relationships
- Inbound and Outbound Calling
- Document and Records Management
- Excellent Attention to Detail
- Database Management
- Proactive Self-Starter
- Upselling Products and Services
- Store Policies and Procedures
- Adaptable and Flexible
- Safety and Cleanliness Standards
- Exceeding Customer Expectations
- Energy and Physical Stamina
- Building Customer Relationships and Loyalty
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Work Task Prioritization
- Pricing and Markdowns
- Employee Training
- Sweeping and Mopping
- Feedback Acceptance
- Complaint Resolution
- Customer Relations
- Staff Supervision
- Cash Register Operations
- Honest and Ethical
- Problem Solving
- Cleaning and Sanitizing
- Policies and Procedures
- Inventory Stocking
- Cash Handling
- Payment Processing
- Product Scanning
- Reliable and Responsible
- Cooperative Attitude
- Detail-Oriented
- Reporting and Documentation
- Data Analysis
- Point of Sale Software
- Team Leadership
- Creative Thinking
- Active Listening
- Relationship Building
- Analytical Thinking
- Goal Setting and Achievement
- Basic Mathematics
- Checklists and Recordkeeping
- Trash Collection and Removal
- Willingness to Learn
- Daily Facilities Cleaning
- New Employee Training
Additional Information
I would just like to add that im very dedicated to going above and beyond to do my job the way its suppose to be done. Im very loyal , outgoing, having a great personality and also a very people person personality. Its very easy to get along with me and people love my energy and high spirits. NOMATTER WHAT JOB I COME TO DO , I WILL WORK MY WAY UP , I WILL OVER ACHIEVE AND BE THE BEST EMPLOYEE I CAN POSSIBLY BE. I TAKE PRIDE IN MY WORK.
Timeline
Lead Cleaner
RR Cleaning Company
01.2021 - 12.2021
Customer Service Cashier/Team Lead
Strongs Market
01.2019 - 12.2021
Team Member
Boar's Head
01.2016 - 12.2019
High School Diploma -
The Crossing
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