Summary
Overview
Work History
Education
Skills
Timeline
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Brittany McCord

Lexington,TN

Summary

Dynamic customer service professional with proven conflict resolution and relationship-building skills honed at Dollar General Distribution Center. Adept at enhancing customer satisfaction through personalized solutions and effective follow-up. Experienced in data entry and utilizing CRM systems to streamline processes, consistently achieving high levels of client loyalty and repeat business.

Overview

2022
2022
years of professional experience

Work History

Customer Service Representative

Dollar General Distribution Center
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.

Sales Representative

Crown Winery
07.2017 - 08.2021
  • Enhanced client satisfaction by addressing concerns promptly.
  • Increased repeat business by fostering trust-based relationships.
  • Utilized social media platforms to engage with potential customers and build brand awareness.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • Exceeded sales targets through effective planning and goal setting.
  • Provided feedback from customers to product development team, influencing future product enhancements.

Server

I Hop
03.2013 - 04.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Education

Sales

Continental Accademy
Tampa, FL

Lexington High School
Lexington TN
2008

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Conflict resolution
  • Complaint handling
  • Customer satisfaction measurement
  • Follow-up skills
  • Appointment scheduling
  • Data collection
  • Customer relationship management (CRM)
  • De-escalation techniques
  • Quality control

Timeline

Sales Representative

Crown Winery
07.2017 - 08.2021

Server

I Hop
03.2013 - 04.2018

Customer Service Representative

Dollar General Distribution Center

Sales

Continental Accademy

Lexington High School

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Brittany McCord