Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brittany McCoy

Williamstown

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Equipped with strong problem-solving abilities, willingness to learn, positive attitude, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

13
13
years of professional experience

Work History

Business Operations Coordinator

We Staff Better LLC
05.2023 - Current


  • Improved customer satisfaction, addressing client concerns promptly and professionally.
  • Supported executive decision-making with timely and accurate financial reports and analyses.
  • Implemented performance metrics to track progress towards company goals, identifying areas for improvement.
  • Served as a liaison between departments to promote collaboration in achieving shared objectives.
  • Maintained an organized filing system for easy access to important documents when needed.
  • Streamlined business operations by implementing efficient processes and procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Generated reports detailing findings and recommendations.
  • Maintained database systems to track and analyze operational data.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Ensured timely payments to employees by diligently monitoring payroll schedules and deadlines.
  • Resolved complex payroll tax issues promptly, mitigating potential penalties or fines.
  • Ran various payroll reports to review current payroll for accuracy.

Case Manager

Jan Dils Attorneys At Law
04.2021 - 05.2023
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Streamlined case documentation procedures, reducing processing time and increasing efficiency.
  • Trained new case managers, raising team's overall competency and service delivery standards.

Senior Beneficiary Care Representative

UMWA H&R FUNDS
06.2014 - 02.2018
  • Answers incoming calls from beneficiaries and perspective beneficiaries regarding pension, health insurance, and eligibility
  • Guided beneficiaries in comprehending health and pension benefits details.
  • Handles essential paperwork via phone with precision.
  • Ensures proper documentation of all communications.
  • Handles mail efficiently through timely call and letter responses.
  • Oversees reception and processing of faxes.
  • Initiates communication with appropriate entities for pension benefits.
  • Facilitates the completion and submission of beneficiaries' claims.
  • Conducts training sessions for incoming staff and offers support to seasoned team members.
  • As well as other duties as assigned by the manager
  • Extra duties I held during this time were: Audit Team Research- Research Health Claims and determine if the proper steps were taken and if the claims were processed correctly
  • New System Testing Group- Required testing and submitting needed changes for a new system we were changing to
  • Overpayment research and calculation project- Required working with our legal team to identify, reach out to beneficiaries who had received overpayments, and document any payments received by The Funds to settle the account
  • Prescription reimbursement project-Submit written prescription claims to our claims processor for reimbursement to our beneficiaries
  • This project also made me the liaison between our call center and our prescription claims processor
  • I was asked to attend multiple out of town conferences on behalf of our call center

CSR

Highmark BCBS
09.2012 - 06.2014
  • Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner
  • Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution
  • Meet all production, quality, and adherence standards
  • Attends all required training classes
  • Elevate issues to next level of supervision, as appropriate
  • Maintain accurate records, including timekeeping records
  • Other duties as assigned or requested

Education

Multidisciplinary Studies

WVUP
Parkersburg, WV

Undergrad

OVU
Vienna, WV

PSHS
Parkersburg, WV
05.2008

Skills

  • Operational efficiency
  • Corporate communications
  • Human resources
  • Effective communication
  • Relationship building and management
  • Excellent oral and written communication
  • Onboarding and training
  • Motivational leadership
  • Analytical skills
  • Conflict mediation
  • Disciplined leadership
  • Strong interpersonal communication
  • Strong analytical thinking
  • Intelligent decision-making
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Active listening
  • Relationship building
  • Professionalism
  • Adaptability
  • Positive attitude
  • Collaborative teamwork

Accomplishments

  • Assisted in overseeing the school's girls basketball program.

Timeline

Business Operations Coordinator

We Staff Better LLC
05.2023 - Current

Case Manager

Jan Dils Attorneys At Law
04.2021 - 05.2023

Senior Beneficiary Care Representative

UMWA H&R FUNDS
06.2014 - 02.2018

CSR

Highmark BCBS
09.2012 - 06.2014

Multidisciplinary Studies

WVUP

Undergrad

OVU

PSHS

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Brittany McCoy