Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany McCubbin

Davenport,IA

Summary

A self-motivated and disciplined individual with a strong work ethic. Dependable, personable, and dedicated to great customer service. Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with others to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting client's and provider's needs.

Overview

16
16
years of professional experience
1
1
Certification

Work History

CCAP Eligibility Specialist

SAL Family and Community Services
03.2019 - Current
  • Resolve discrepancies with client applications to verify eligibility.
  • Process documents for accuracy and compliance with government regulations and DHS policy.
  • Communicate with people from various cultures and backgrounds.
  • Devise and implement strategies to streamline eligibility verification processes.
  • Assist in training staff on current eligibility requirements and policies.
  • Assist clients with completion of applications and other CCAP paperwork.
  • Act as Liaison for DCFS extended services and Intact Families.
  • Develop and maintain relationships with community organizations and agencies.
  • Actively listen to customers, and handle issues and concerns quickly.
  • Clarify client and provider issues and determined root cause of problems to resolve complaints.
  • Participate in team meetings and training sessions.

Early Childhood Educator

Skip-a-long Community Services (Davenport Campus)
04.2009 - 03.2019
  • Ensured safety and well-being of children
  • Maintained a clean, organized, and neat classroom
  • Conducted ongoing assessments of children through TS Gold
  • Developed daily schedules and curriculum.
  • Maintained weekly lesson plans
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Established positive respectful relationships with parents, guardians, and families
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Conducted parent/teacher conferences.
  • Applied play-based strategies to provide diverse approaches to learning.

Cashier

JCPenney's
01.2008 - 04.2009
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer concerns and issued refunds
  • Assisted with inventory activities
  • Built positive and respectful relationships with customers and responded promptly to their needs.
  • Stocked, replenished, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers in opening credit cards.

3rd Key Assistant Manager

Claire's Boutique, Northpark Mall
01.2008 - 11.2008
  • Supported store manager with achieving goals and analyzing sales
  • In the absence of other management served as operating manager
  • Processed store deliveries, stock takes, and inventory
  • Assisted in training and providing direction to the team
  • Open and closed stores.
  • Balanced cash drawer and deposited end of day cash in bank drop box.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.

Education

15 Credits -

Upper Iowa University
Bettendorf, IA

CNA Certification And License - CNA

Scott Community College
Davenport, IA
2008

High School Diploma -

North Scott Senior High School
Eldridge, IA
06.2007

Skills

  • Effective communication skills and telephone etiquette
  • Problem solving
  • Customer service and satisfaction
  • Collaboration and teamwork
  • Data entry and timely processing
  • CCAP program and policy knowledge

Certification

ECE Credential 1



Timeline

CCAP Eligibility Specialist

SAL Family and Community Services
03.2019 - Current

Early Childhood Educator

Skip-a-long Community Services (Davenport Campus)
04.2009 - 03.2019

Cashier

JCPenney's
01.2008 - 04.2009

3rd Key Assistant Manager

Claire's Boutique, Northpark Mall
01.2008 - 11.2008

15 Credits -

Upper Iowa University

CNA Certification And License - CNA

Scott Community College

High School Diploma -

North Scott Senior High School

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Brittany McCubbin