Brittany McCurdy
Operations Manager
Citrus Heights,CA
Summary
Operations Manager with 6+ years of experience in heavily regulated fields such as construction and property management. Strong leadership skills and HR knowledge to improve efficiency without undermining staff morale or client satisfaction. 4+ years of experience obtaining residential building permits in multiple jurisdictions. Excellent customer service skills.
Overview
9
9
years of professional experience
Work History
Operations Manager
Mazza Homes
10.2019 - Current
- Scheduled and attended all building inspections, addressed any necessary corrections by building inspectors, and rescheduled inspections as needed.
- Pulled all permits in multiple jurisdictions and made any corrections indicated by plan checkers to obtain permits.
- Drafted all plans where engineering was not needed, and worked alongside engineers for plans where engineering was required.
- Scheduled subcontractors to efficiently complete projects within stated timelines.
- Handled all client interactions, meetings, estimating of projects, and invoicing.
- Built and maintained strong relationships with clients, subcontractors, and external vendors.
- Created 3D renderings of projects for clients using SketchUp to aid in the design process.
- Assisted clients in material and fixture choices.
- Ordered materials for projects.
- Proven track record of successfully managing the daily operations of a business.
- Identified and resolved operational issues quickly and effectively.
- Resolved conflicts between subcontractors and clients in the most efficient manner.
- Monitored and directed construction progress to ensure quality control.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Property Manager
Lake Almanor Rental Properties
02.2015 - 10.2019
- Oversaw all aspects of daily property operations, including tenant relations, leasing, marketing, budgeting, and maintenance.
- Negotiate and renew leases with tenants.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Developed and maintained relationships with tenants to ensure their satisfaction and retention.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
Education
Associate of Science -
Sierra College, Sunrise
Rocklin, Citrus Heights, CASkills
- Proficient in SketchUp and LayOut
- Experienced with Procore
- Proficient in Quickbooks, estimating and invoicing
- Experienced with scheduling subcontractors
- Excellent communication skills
- Strong project management skills
- Highly organized
- Customer Service
- Overseeing Logistics
- Safety Regulations
- Workflow planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
Mazza Homes
10.2019 - Current
Property Manager
Lake Almanor Rental Properties
02.2015 - 10.2019
Associate of Science -
Sierra College, Sunrise
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