Brittany McDonald
Lynwood,CA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements. Highly efficient Intermediate Clerk well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
17
17
years of professional experience
Work History
Appointment Agent
Southern California Orthopedic Institute
10.2022 - 11.2023
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Generated department orders and accompanying documentation.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Monitored and optimized inventory, and reordered materials as required.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
Intermediate Clerk
Department Of Public Social Services
01.2022 - 10.2022
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Processed documents and materials to disseminate information to appropriate parties.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Produced high-quality communications for internal and external use.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Childcare Worker
Grant's Family Daycare
01.2013 - 02.2022
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Promoted good behavior with positive reinforcement methods.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Planned and guided age-appropriate tasks like reading, crafts and educational benefits.
- Encouraged children to develop healthy social and emotional skills.
- Developed age-appropriate activities and crafts to engage children.
- Worked with children to develop good cognitive, physical and language skills.
- Introduced children to educational games and activities to boost learning.
Attendance Office Assistant
Lynwood High School
09.2006 - 07.2008
- Maintained daily attendance record of students in school.
- Answered and responded to student and parent inquiries regarding academics, field trips, afterschool activities and school events.
- Organized and managed school records, student documentation and administrative communications.
- Kept in contact with parents and updated regarding child's progress and attendance.
Education
High School Diploma -
Lynwood High School
Lynwood, CA06.2008
Skills
- Attention to detail
- Multitasking
- Professionalism
- Problem-solving
- Microsoft Office
- Office Equipment
- Proofreading
- Database Maintenance
- Attention to Detail
- Scheduling Appointments
- Activity Planning
- Early Childhood Development
- Activities Planning
Timeline
Appointment Agent
Southern California Orthopedic Institute
10.2022 - 11.2023
Intermediate Clerk
Department Of Public Social Services
01.2022 - 10.2022
Childcare Worker
Grant's Family Daycare
01.2013 - 02.2022
Attendance Office Assistant
Lynwood High School
09.2006 - 07.2008
High School Diploma -
Lynwood High School
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