Brittany Mcfarland
Spruce Pine,NC
Summary
Passionate and compassionate about helping people in their time of need. Person willing to help however I can in any situation. I'm wanting to advance my career and branch out in order to help people. Enjoys working closely with team members to deliver positive guest experience. Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.
Overview
5
5
years of professional experience
Work History
Front Desk Clerk
Mountain Community Health Partnership
01.2023 - 04.2024
- Managed high call volumes with professionalism, accurately directing calls to appropriate departments when required.
- Improved patient satisfaction by efficiently scheduling and confirming medical appointments.
- Facilitated smooth check-in processes by verifying insurance information and collecting co-payments from patients upon arrival.
- Maintained patient confidentiality by adhering to HIPAA regulations while handling sensitive personal information.
- Streamlined appointment scheduling process, resulting in reduced patient wait times and increased clinic efficiency.
- Demonstrated adaptability by quickly learning new software systems for appointment scheduling and record-keeping purposes.
- Handled multi-line phone system with ease, addressing each caller''s needs promptly while maintaining a courteous demeanor.
- Collaborated with medical staff to address any schedule conflicts or changes, ensuring minimal disruption to patient care.
- Contributed to a positive clinic atmosphere by providing exceptional customer service to both patients and colleagues.
- Maintained up-to-date knowledge of clinic policies, insurance guidelines, and medical terminology to effectively communicate with patients and healthcare providers.
- Provided essential support during busy periods by assisting front desk staff with check-in and check-out processes.
- Ensured timely communication with patients, facilitating appointment reminders and follow-ups as necessary.
- Followed up with patients to reschedule missed appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Emergency Room Technician
Blue Ridge Regional Hospital
07.2021 - 12.2023
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Provided compassionate care to patients during their emergency room visit, addressing concerns and offering emotional support when needed.
- Maintained a clean and organized emergency room environment to ensure optimal patient safety and comfort.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Provided exceptional service by maintaining a professional demeanor and exercising excellent interpersonal skills when interacting with patients, families, and colleagues alike.
Patient Safety Companion
Blue ridge Regional Hospital
10.2020 - 07.2021
- Supported clinical staff in maintaining a safe environment, promptly reporting any potential hazards or concerns.
- Maintained accurate documentation of patient interactions, contributing to efficient medical record keeping.
- Ensured timely response to call lights, addressing patient needs efficiently and courteously.
- Managed high-stress situations effectively while staying focused on providing quality care for each assigned patient.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information at all times.
- Prevented injury through timely intervention when observing at-risk behaviors or situations involving vulnerable patients.
- Provided emotional support to patients during difficult moments, fostering trust and comfort in the healthcare setting.
- Assisted patients with daily activities, promoting independence and overall wellbeing.
- Reduced risk of falls for patients through consistent monitoring and assistance with mobility tasks.
- Monitored patient progress and reported changes to healthcare professionals.
Production Associate
Lighthouse Educational Products
03.2019 - 04.2020
- Learning about Spreadsheets, Doing Invoices, Creating and shipping products
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Prepared materials for assembly work to keep workflows running smoothly.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Checked and wrapped items, placed in boxes and labeled cartons for shipping.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
Education
Advanced EMT-Paramedic -
Mayland Community College
Spruce pine, North Carolina07.2022
Advanced EMT -
Mayland Community College
Spruce pine, North Carolina07.2021
Certified Nursing Assistant -
Brittany Mcfarland
Spruce pine, North Carolina06.2021
Emt-Basic -
Mayland Community College
Spruce Pine, NC04.2018
High School Diploma -
Mountain Heritage High School
Burnsville, Nc06.2009
Skills
- Customer service
- Computer literacy
- Fast learner
- Compassion
- Hard working
- Fast typer
- ALS Skills
- Prehospital Trauma life support skills
- Neonatal Resuscitation Skills
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Recording vital signs
- Patient-focused care
- Medical terminology knowledge
- Medical Records Management
Location
71 June Bug Hollow Rd
Timeline
Front Desk Clerk
Mountain Community Health Partnership
01.2023 - 04.2024
Emergency Room Technician
Blue Ridge Regional Hospital
07.2021 - 12.2023
Patient Safety Companion
Blue ridge Regional Hospital
10.2020 - 07.2021
Production Associate
Lighthouse Educational Products
03.2019 - 04.2020
Advanced EMT-Paramedic -
Mayland Community College
Advanced EMT -
Mayland Community College
Certified Nursing Assistant -
Brittany Mcfarland
Emt-Basic -
Mayland Community College
High School Diploma -
Mountain Heritage High School
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