Brittany McInnis
San Antonio,TX
Summary
Results-driven HR leader with a proven record of enhancing compliance, employee satisfaction, and operational efficiency at Texas Chiller Systems. Expert in talent acquisition, benefits negotiation, and process optimization. Adept at critical thinking and team building, with a strong ability to foster a positive work environment while spearheading strategic HR initiatives that align with organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director of Team Development
Texas Chiller Systems
San Antonio, USA
07.2023 - Current
- Sole owner and facilitator of all HR processes including:
- Developed and implemented policies and procedures that increased compliance with labor laws and regulations for 205 employees across 4 locations within Texas
- Benefits coordination for approximately 30 salaried employees
- Including negotiations with brokers for benefits renewals and lowering overall benefit costs by 10%
- Salary Payroll process development for approximately 30 salaried employees, including commissions, reduced payroll processing time by 50%
- Development of Talent Acquisition process and procedures, including the creation of all job descriptions, offer letter templates, and roles and responsibilities, reduced time to fill by 20%
- Union benefit coordination for approximately 175 technicians
- Conducted exit interviews and provided detailed feedback to management, resulting in a better understanding of issues and areas of improvement
- Created a clear and uniform onboarding process for equipment, assets, and IT systems
- Managed key business partner relationships and negotiations to include Verizon, USI, and IT MSP
- Implemented a performance management program through PerformYard
Lead HR Generalist
Pro Plus Service Group (Shafer Services Plus)
San Antonio, USA
06.2022 - 07.2023
- Sole owner and facilitator of all HR processes including:
- Developed and implemented policies and procedures that increased compliance with labor laws and regulations which assisted with lowering EMR by 20%
- Benefits coordination for approximately 75 salaried and hourly employees
- Including negotiations with brokers for benefits renewals, lowering benefits cost by 5%
- Payroll processing for approximately 75 employees, including hourly, salary, commission, and piece pay
- Development of Talent Acquisition process and procedures and creation of all job descriptions, offer letter templates, and roles and responsibilities
- Conducted exit interviews and provided detailed feedback to management, resulting in a better understanding of issues and areas of improvement
- Developed and implemented effective policies and procedures for HR, finance, and other administrative functions
Recruiting Associate
Peyton Resource Group (USAA Contractor)
San Antonio, USA
09.2019 - 06.2022
- Analyzed data and metrics to assess the effectiveness of recruiting efforts and identify areas for improvement
- Assisted with recruiting and onboarding processes, including conducting interviews and completing background checks
- Assisted with training new recruiters
- Followed written risk and compliance policies and procedures for business activities
- Active participation in process efficiency and process improvement for Talent Acquisition
Shift Supervisor
Starbucks Coffee Company
San Antonio, USA
11.2013 - 09.2019
- Maintained an accurate cash drawer at all times, ensuring that all cash and receipts were balanced at the end of each shift
- Set clear expectations to ensure excellent customer experiences
- Monitored daily sales to ensure corporate set goals are met
- Handled customer issues to produce a positive customer experience
- Created a stable and healthy work environment for fellow employees
- Communicated expectations thoroughly and effectively, as well as redirecting staff to suit corporate expectations better
Education
Bachelor of Science -
The University of the Incarnate Word
01.2016
HS Diploma -
Thomas Jefferson High School
01.2012
Skills
- Effective Time Management
- Critical thinking
- Conflict Resolution
- Ability to Multitask
- Ability to Work in a Team
- Communication
- Microsoft Office
- Ability to Work Under Pressure
- Microsoft Office Word
- Adaptability
- Management
- Problem-Solving
- Microsoft Excel
- Microsoft Outlook
- Jonas
- Human Resources Information System (HRIS)
- Analytics
- Time Management
- Employee Retention
- Microsoft Word
- Decision Making
- Onboarding
- Cooperation
- Auditing
- Regulatory Compliance
- Leadership
- Microsoft PowerPoint
- Consulting
- Labor Legislation
- Talent Acquisition
- Accountability
- Advising
- Customer Service
- Staff management
- Strategies and goals
- Employee development
- Strategic planning
- Team building
- Project management
- Hiring and retention
- Staff development
Certification
- SHRM-CP, 06/30/26
- Public Notary, 06/30/27
Timeline
Director of Team Development
Texas Chiller Systems
07.2023 - Current
Lead HR Generalist
Pro Plus Service Group (Shafer Services Plus)
06.2022 - 07.2023
Recruiting Associate
Peyton Resource Group (USAA Contractor)
09.2019 - 06.2022
Shift Supervisor
Starbucks Coffee Company
11.2013 - 09.2019
Bachelor of Science -
The University of the Incarnate Word
HS Diploma -
Thomas Jefferson High School
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