Brittany McKoy
Dunn,NC
Summary
Diligent and detail-oriented professional with extensive experience in managing patient schedules and coordinating appointments. Proven ability to streamline scheduling processes that enhance operational efficiency and elevate patient satisfaction. Strong communication and organizational skills ensure the seamless operation of clinic activities, fostering a positive experience for both patients and staff. Committed to creating an environment that prioritizes patient care while optimizing administrative workflows, with a focus on collaboration and achieving results. Adaptable to changing needs, reliable, and efficient in maintaining high standards within fast-paced healthcare settings.
Overview
14
14
years of professional experience
Work History
Referral Coordinator
The GI Guy
07.2023 - Current
- Managed the process of 800 patient referrals, incoming calls, fax, and voicemails between primary care providers and specialists, including tasks like verifying insurance coverage
- Obtaining necessary pre-authorizations, scheduling appointments.
- Communicating with patients and providers.
- Ensuring accurate medical information is transferred to facilitate smooth patient care transitions.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
Instructional Assistant
Cumberland County Schools
08.2015 - 12.2022
- Conducted special assessments and tutoring sessions to support individual student needs.
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
- Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
- Tutored and supported students individually and in groups of up to 6 students by reteaching and reviewing lessons.
- Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teachers
- . Provided classroom support throughout planned instruction and individual lessons
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
Covid-19 Contact Tracer
Accentuate Staffing
07.2020 - 04.2021
- Explained the importance of contact tracing to prevent disease transmission and keep communities healthy.
- Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented all contact attempts and timeframes.
- Completed data entry to facilitate case interview and elicited close contacts into designated systems immediately after obtaining.
- Answered calls and interacted with community members to provide information on advocacy services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Reduced COVID-19 transmission by effectively identifying and contacting exposed individuals.
- Demonstrated empathy and professionalism during sensitive conversations, ensuring confidentiality of personal information.
- Streamlined workflows by collaborating closely with fellow Contact Tracers, fostering a supportive work environment that prioritized accuracy and efficiency.
Medical Scheduler
RemX, McKesson Specialty
05.2012 - 08.2015
- Answered 40 telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Streamlined appointment scheduling by implementing an efficient online booking system.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Reduced patient wait times by effectively managing schedules for multiple healthcare providers.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
Early Head Start Lead Teacher
Childcare Network
08.2011 - 05.2012
- Taught 2 classes, presented lectures, conducted workshops and participated in other activities to further educational programs.
- Planned course content and method of presentation. Prepared outline of material to be covered and submitted it for approval.
- Maintained records of attendance, home visits, and observations.
- Worked with adult leaders of youth groups.
- Provided accommodations and modifications as needed for students with special needs or disabilities, ensuring equal access to education opportunities.
- Led professional development sessions for peers, sharing best practices and innovative teaching techniques.
- Developed a positive classroom environment through consistent communication, clear expectations, and mutual respect.
Education
High school Dip -
Triton High School
Erwin, NC06.2011
Associate of Science - Early Childhood Education
Central Carolina Community College
Sanford, North Carolina, NC05.2013
Bachelor of Science - Health Administration
North Carolina Central University
Durham, North Carolina, NC01.2028
Skills
- Clinical staff management
- Patient confidentiality
- HIPAA compliance
- File preparation
- Patient scheduling
- Schedule management
- Insurance verification
- Appointment coordination
- Data entry proficiency
- Strong organization
- Problem-solving
- Time management
- Multitasking
- Collaboration and teamwork
Timeline
Referral Coordinator
The GI Guy
07.2023 - Current
Covid-19 Contact Tracer
Accentuate Staffing
07.2020 - 04.2021
Instructional Assistant
Cumberland County Schools
08.2015 - 12.2022
Medical Scheduler
RemX, McKesson Specialty
05.2012 - 08.2015
Early Head Start Lead Teacher
Childcare Network
08.2011 - 05.2012
Associate of Science - Early Childhood Education
Central Carolina Community College
Bachelor of Science - Health Administration
North Carolina Central University
High school Dip -
Triton High School