Summary
Overview
Work History
Education
Skills
Timeline
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Brittany McLaughlin

Atlanta,GA

Summary

Talented Leasing Consultant skilled at maintaining occupancy rates and tenant satisfaction for the properties. Keeps properties move-in ready with good maintenance procedures and organizational skills. Expertly handles paperwork to coordinate smooth leasing operations.

Well-qualified Leasing Consultant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

6
6
years of professional experience

Work History

Professional Leasing Consultant

Faros Residential
Atlanta, GA
11.2018 - 03.2022
  • Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act and all other Federal, State and Local laws pertaining to Multi-Family housing.
  • Fully implement and enforce all policies and procedures as outlined in FCM Policy and Procedures Manual
  • Must always offer professional, yet friendly, atmosphere in leasing office and any other areas where prospective residents and current residents might interact with them, including in public
  • All models and market readies should be inspected daily prior to showing in order to ensure their quality appearance
  • All incoming calls from residents requiring manager assistance residents should be transferred to Assistant Community
  • Manager or Community Manager for proper handling
  • Adhere to ABC's of Leasing as well as First Communities TOP
  • EN MANAGEMENT CONCEPTS
  • All prospects are to be greeted with warm smile and friendly handshake and NOT FROM BEHIND DESK
  • Leasing Consultants should have clear understanding of features of their property's features and benefits and how compare to competition
  • It is important to know what market is doing and what specials are being offered
  • All paperwork is to be completed in professional, accurate and timely manner
  • Knowing mistakes on lease agreements can be costly to property
  • Receive, process/log, and file service requests in a timely manner
  • Assist in planning and overseeing resident activities as requested by Community Manager.
  • Collected rent and tracked resident payments and information in computer system.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Greeted clients, showed apartments, and prepared leases.
  • Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Verified tenant incomes and other information before accepting lease applications.
  • Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
  • Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
  • Responded to requests and scheduled appointments for property showings.
  • Collected monthly rent payments and other fees, always properly recording and processing money.
  • Distributed and followed up on tenant renewal notices.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
  • Held high approval rating and maintained customer loyalty with top-notch service.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Escalated major issues to property manager for immediate remediation.
  • Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.

Senior Assistant Store Manager

Charolette Russe
Midland , Texas
02.2015 - 08.2017
  • Oversaw and managed operational and financial projects to deliver on time and within budget limitations.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Approved regular payroll submissions for employees.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Analyzed and interpreted store trends to facilitate planning.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Rotated merchandise and displays to feature new products and promotions.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.

Education

DIPLOMA - Science

Benjamin Banneker High School
Union City, GA
05.2005

Skills

  • Yardi Savvy
  • Property tours and inspections
  • Leasing and sales
  • Relationship building and retention

Timeline

Professional Leasing Consultant

Faros Residential
11.2018 - 03.2022

Senior Assistant Store Manager

Charolette Russe
02.2015 - 08.2017

DIPLOMA - Science

Benjamin Banneker High School

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