Brittany McLean
Louisville,KY
Summary
Dynamic Medical Assistant Team Leader with a proven track record at Louisville Center For Weight Loss, excelling in clinical leadership and patient care coordination. Developed training programs that enhanced team productivity and fostered a compassionate environment, ensuring exceptional patient support and satisfaction. Adaptable and reliable, committed to continuous improvement in healthcare services.
Overview
13
13
years of professional experience
Work History
Medical Assistant Team Leader
Louisville Center For Weight Loss
06.2021 - Current
- Ensured timely completion of administrative duties, contributing to a well-managed medical office environment.
- Facilitated interdepartmental collaboration with nursing staff to enhance overall quality of patient care services provided.
- Developed training programs for new medical assistants, resulting in increased competency and productivity.
- Evaluated team performance regularly, providing constructive feedback for continuous improvement in professional development.
- Provided exceptional patient support, addressing concerns and facilitating seamless appointment scheduling.
- Established positive rapport with patients through empathetic communication and attentive service.
- Assisted with clinical procedures, ensuring physician''s instructions were followed accurately for optimal patient outcomes.
Bartender
Roosters
12.2017 - 11.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
CNA
The Kidz Club
04.2012 - 09.2017
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
No Degree -
Jefferson Community And Technical College
High School Diploma -
Pleasure Ridge Park HS
Louisville, Ky05-2011
Skills
- Clinical leadership
- Team building and motivation
- Insurance verification
- Patient care coordination
- Conflict resolution techniques
- Customer service
- Reliable team player
- Compassionate
- Adaptable
- Inventory and supply management
Timeline
Medical Assistant Team Leader
Louisville Center For Weight Loss
06.2021 - Current
Bartender
Roosters
12.2017 - 11.2022
CNA
The Kidz Club
04.2012 - 09.2017
No Degree -
Jefferson Community And Technical College
High School Diploma -
Pleasure Ridge Park HS
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