Brittany McLeod
Summary
. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
VIP Management
03.2023 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Developed and updated databases to handle customer data.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
Paychex Inc
05.2022 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Prepared tax returns for individuals and businesses.
- Kept case data and contact information up to date to expedite proceedings.
- Reviewed established accounting systems and historical information to identify strengths and weaknesses of existing methods and controls.
- Worked effectively in fast-paced environments.
Office Temp/Data Analyst
Express Employment
12.2019 - 05.2022
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Completed transactions, exchanges and returns to support payment processing.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Upheld security and confidentiality of documents and data within area of responsibility.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Maintained clean, safe work area in accordance with regulatory and organizational guidelines.
- Used cash and OLTP systems to promptly and accurately fulfill customer orders
Education
BBA -
Berkeley College
New York, NYSkills
- Staff Training
- Microsoft PowerPoint
- Credit Card Payment Processing
- Microsoft Excel
- Customer Relations
- Typing Proficiency
- Reading Comprehension
- Spreadsheets
- Computer Proficiency
- Managing Multiple Tasks
- Data Evaluation
- Administrative and Office Support
Timeline
Customer Service Representative
VIP Management
03.2023 - 07.2023
Customer Service Representative
Paychex Inc
05.2022 - 09.2022
Office Temp/Data Analyst
Express Employment
12.2019 - 05.2022
BBA -
Berkeley College
Similar Profiles
Percy NdebelePercy Ndebele
Special Events Security at BigDawgz VIP Management & Special EventsSpecial Events Security at BigDawgz VIP Management & Special Events
Riley StreetRiley Street
Unit Coordinator at VIP Management LLCUnit Coordinator at VIP Management LLC
Ashley PenningtonAshley Pennington
Family Nurse Practitioner at Southern Pain & Regenerative Medicine/Southern VIP Vascular and Interventional Pain ManagementFamily Nurse Practitioner at Southern Pain & Regenerative Medicine/Southern VIP Vascular and Interventional Pain Management
Tarah ParhamTarah Parham
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go