Brittany Mcleod
Tracy,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Visual Merchandising Specialist/Customer Service Associate
Footlocker
03.2020 - Current
- Assisted in organizing and overseeing assignments to drive operational excellence
- Supervised guests at the front counter, answering questions regarding products.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Monitored and replenished display inventory and restructured according to available stock.
- Developed innovative approaches to store layout to optimize customer flow and optimize sales potential.
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Assistant Manager/ Visual Merchandiser
Tilly’s
10.2015 - 02.2020
- Opened/ closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Supervised day-to-day operations to meet performance, quality and service expectations
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Assisted with hiring, training, and mentoring new staff members.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelors of Science - Criminal Justice
California State University East Bay
Hayward, CA05.2023
Associates - Liberal Arts- Social and Behavioral Sciences
Chabot College
Hayward, CA12.2020
Skills
- Product and Service Knowledge
- Customer Service
- Complaint Resolution
- Staff Education and Training
- Microsoft Outlook
- Key Holder Experience
Timeline
Visual Merchandising Specialist/Customer Service Associate
Footlocker
03.2020 - Current
Assistant Manager/ Visual Merchandiser
Tilly’s
10.2015 - 02.2020
Bachelors of Science - Criminal Justice
California State University East Bay
Associates - Liberal Arts- Social and Behavioral Sciences
Chabot College
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