Brittany Mcleod
Tracy,Ca
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Visual Specialist
Footlocker
03.2020 - 07.2024
- Worked with store managers to implement new displays, promotions, and store layout changes
- Partnered with store personnel during remodels or relocations to ensure seamless transition of visual merchandising elements into new spaces
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines
- Monitored and replenished display inventory and restructured according to available stock
- Developed innovative approaches to store layout to optimize customer flow and sales potential
- Increased customer traffic through effective window displays that showcased new products and promotions
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services creating welcoming, positive, experiences
- Answered customer telephone calls promptly to avoid on-hold wait times
- Supervised guests at the front counter, answering questions regarding products
- Assisted in organizing and overseeing assignments to drive operational excellence
Assistant Manager/ Visual Merchandiser
Tilly's
10.2015 - 02.2020
- Opened/ closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Supervised day-to-day operations to meet performance, quality and service expectations
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Generated repeat business through exceptional customer service.
- Assisted with hiring, training, and mentoring new staff members
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Oversaw daily operations to maintain store cleanliness and organization.
- Managed aesthetically pleasing displays to showcase company products and increase sales
- Enhanced store appeal and boosted visitor engagement by implementing creative window displays
- Crafted engaging product stories around displays, connecting with customers and enhancing their shopping experience
- Trained new staff on visual merchandising standards and practices, ensuring brand consistency across all departments
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings
- Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store
Education
Bachelor of Science - Criminal Justice
California State University East Bay
Hayward, CA05.2023
Associates - Liberal Arts, Social and Behavioral Sciences
Chabot College
Hayward, CA12.2020
Skills
- Key Holder
- Staff Education and Training
- Reliability
- Computer skills
- Clear Communication
- Creative Vision
- Customer Service
- Adaptability and flexibility
- Positive attitude
- Organizational skills
Languages
English
Timeline
Visual Specialist
Footlocker
03.2020 - 07.2024
Assistant Manager/ Visual Merchandiser
Tilly's
10.2015 - 02.2020
Associates - Liberal Arts, Social and Behavioral Sciences
Chabot College
Bachelor of Science - Criminal Justice
California State University East Bay
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