Summary
Overview
Work History
Education
Timeline
Generic

BRITTANY MCNEASE

COLUMBIA,MS

Summary

Dedicated professional successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations.

Overview

7
7
years of professional experience

Work History

ACCOUNT MANAGER

THE MYRTLES CARE CENTER
COLUMBIA
11.2024 - Current
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of all customer interactions in the CRM system.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Ensured compliance with industry regulations when dealing with clients.
  • Prepared monthly financial statements for each account.
  • Utilized problem-solving skills when dealing with difficult customers.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Renewed existing accounts by building relationships with clients.
  • Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
  • Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
  • Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
  • Identified customer needs by asking questions and advising on best solutions.

Administrative Office Manager

TL Wallace Construction Inc.
COLUMBIA
06.2018 - 07.2024
  • Processed invoices for payment in a timely manner.
  • Trained new employees on company policies and procedures.
  • Handled incoming calls, emails, and other correspondence from clients and vendors.
  • Served as a liaison between departments within the organization.
  • Monitored inventory levels of office supplies, ensuring adequate stock at all times.
  • Ensured compliance with all legal requirements related to the office's functions.
  • Managed travel arrangements for employees attending conferences or business trips.
  • Maintained accurate employee records in accordance with applicable laws.
  • Provided guidance to junior staff on administrative tasks when required.
  • Provided administrative support to staff members, including scheduling meetings and events.
  • Organized the filing system and managed daily operations of the office.
  • Maintained up-to-date records of office expenditures and processed reimbursement forms.
  • Recruited new personnel as needed according to established guidelines.
  • Answered customer inquiries promptly via phone or email.
  • Established procedures for record keeping, data entry, and information management.
  • Ordered office supplies and equipment when necessary.
  • Initiated and oversaw web-based system to support payments.
  • Developed electronic file system to minimize spending on paper and toner supplies.
  • Performed human resources functions by conducting new hire orientation and administering benefits.

Education

High School Diploma -

COLUMBIA HIGH SCHOOL
Columbia, MS
05-2007

Timeline

ACCOUNT MANAGER

THE MYRTLES CARE CENTER
11.2024 - Current

Administrative Office Manager

TL Wallace Construction Inc.
06.2018 - 07.2024

High School Diploma -

COLUMBIA HIGH SCHOOL

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BRITTANY MCNEASE