Brittany Meads
Durant
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Considered valuable and hardworking employee by supervisors and peers.
Overview
6
6
years of professional experience
Work History
Associate Team Leader
Hr Block Inc.
Durant
11.2024 - Current
- Maintained daily data to facilitate successful return completion.
- Coached junior staff members on problem-solving techniques for difficult situations.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Implemented changes in processes or systems as required for improving efficiency.
- Conducted regular meetings with the team to discuss progress and challenges.
- Assisted in resolving customer issues, complaints, or queries promptly.
- Developed and implemented strategies to improve team productivity.
- Oversaw training and development programs to enhance team skills and knowledge.
- Monitored performance of individual team members and provided feedback.
- Monitored operations and reviewed records and metrics to understand company performance.
- Maintained positive working relationship with fellow staff and management.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Reviewed work completed by the team for accuracy and quality assurance purposes.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Assigned tasks to individual team members based on their strengths and abilities.
Customer Service Cashier
NAPA Auto Parts - Genuine Parts
Durant
06.2024 - 12.2024
- Answered customers' questions and provided information on store procedures or policies.
- Greeted customers promptly and responded to questions.
- Offered customers carry-out service at completion of transaction.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Recommended, selected, located, and obtained products to meet customer needs.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Scanned items and checked pricing on cash register for accuracy.
- Provided excellent customer service by helping customers locate items they were looking for.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Answered phone calls to assist customers with questions and orders.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
- Utilized street maps to plan and determine most efficient routes.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Monitored fuel level throughout shift and refueled when necessary.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Customer Service Professional
Hr Block Inc.
Durant
11.2023 - 04.2024
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Participated in training sessions on new products or services offered by the company.
- Entered customer data into databases for tracking purposes.
- Resolved customer complaints in a timely fashion.
- Contacted customers about potential service upgrades, new services and account changes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted available products and services to customers during service, account management and order calls.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Performed administrative tasks such as filing documents or updating records.
- Developed strong relationships with customers by providing personalized attention and care.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Consulted with customers regarding needs and addressed concerns.
- Provided support for technical issues related to products or services.
- Maintained knowledge of product information, pricing, promotions, and policies.
- Developed strong customer relationships to encourage repeat business.
- Provided assistance with special projects as needed.
- Updated databases with new and modified customer data.
Retail Sales Supervisor
Harbor Freight Tools USA
Durant
05.2019 - 09.2022
- Resolved conflicts between staff members or customers in a professional manner.
- Prepared accurate financial reports detailing sales figures, expenses incurred by the store location .
- Supervised staff of 6 retail sales associates and provided guidance on customer service, product knowledge and cash handling procedures.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Led weekly team meetings to discuss sales goals, upcoming promotions, and operational issues.
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Increased sales by optimizing in-store promotional strategies.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Enabled consistent sales by empowering front-line staff with tools to successfully promote products.
- Counted and balanced registers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and deposits.
- Participated in recruiting activities such as interviewing potential candidates for open positions within the organization.
- Maintained high standards of cleanliness throughout the store including dusting shelves, vacuuming carpets and organizing merchandise displays.
- Developed and maintained customer relationships by providing excellent customer service.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Mentored newly hired staff in upselling techniques to improve sales.
- Coordinated with the store manager to develop budgets and financial forecasts.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Trained new employees on store policies, customer service techniques, and sales procedures.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Dealt with customer complaints and rectified product and service issues.
- Utilized POS systems and inventory management software to streamline operations and improve accuracy.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Supervised work of cashiers, training new team members and monitoring performance.
- Used Point of Sale register system to complete transactions.
- Built lasting client relationships by organizing and planning sales events.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Education
Some College (No Degree) - Wildlife Management
Penn Foster Career School
Scranton, PASkills
- Data analysis
- Customer service
- Team leadership
- Process improvement
- Employee training
- Document management
- Problem-solving
- Performance monitoring
- Time management
- Effective communication
Timeline
Associate Team Leader
Hr Block Inc.
11.2024 - Current
Customer Service Cashier
NAPA Auto Parts - Genuine Parts
06.2024 - 12.2024
Customer Service Professional
Hr Block Inc.
11.2023 - 04.2024
Retail Sales Supervisor
Harbor Freight Tools USA
05.2019 - 09.2022
Some College (No Degree) - Wildlife Management
Penn Foster Career School