Overview
Work History
Education
Skills
Timeline
Generic

Brittany Ortega

Clovis,NM

Overview

5
5
years of professional experience

Work History

Vehicle Operator

United States Airforce
11.2020 - 05.2022
  • Consistently exceeded expectations for professionalism during routine evaluations from both employers and passengers.
  • Developed strong communication skills through daily interactions with passengers, dispatchers, and supervisors.
  • Demonstrated flexibility in adapting to various vehicle types, learning new routes quickly for optimal efficiency.
  • Contributed to a positive working environment by maintaining open lines of communication with colleagues and supervisors.
  • Strengthened relationships with regular customers through friendly interactions and reliable service delivery.
  • Enhanced customer satisfaction by providing timely and efficient transportation services.
  • Improved safety records by conducting thorough vehicle inspections and maintaining proper documentation.
  • Upheld company policies and procedures while consistently delivering a positive experience for clients.
  • Maximized operational efficiency through effective time management strategies that ensured punctual pick-ups and dropoffs.
  • Maintained accurate records of trip logs, mileage reports, and incident reports for management review.
  • Assisted passengers in emergency situations by remaining calm and following established protocols.
  • Increased on-time arrivals, adhering to strict schedules and adjusting routes as needed.
  • Conducted pre-trip inspections to proactively identify potential maintenance issues before they impacted performance or safety.
  • Reduced fuel consumption with careful route planning and optimizing driving habits.
  • Navigated diverse road conditions with skill, ensuring the safe transport of passengers in various weather situations.
  • Ensured passenger comfort by maintaining clean and well-organized vehicles at all times.
  • Facilitated smooth boarding processes by assisting passengers with mobility aids or heavy luggage when required.
  • Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Arrived on time to customer appointments.
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
  • Upheld high standards of cleanliness, sanitation, and service.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Delivered goods and products to customer on time and in excellent condition.
  • Minimized liability by consistently following road rules when driving.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Updated logs and tracking documents accurately and according to schedule requirements.

Cashier

Super 1 Foods
01.2018 - 10.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Enhanced shopping experience, provided product information and location assistance.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Reduced processing errors by meticulously following transaction procedures.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Identified and resolved discrepancies and errors in customer accounts.

Cashier

Millers Harvest Foods
01.2017 - 12.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.

Games Attendant

Silverwood Theme Park Inc. Athol ID
04.2017 - 08.2017
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Reported concerns, broken machines, and out-of-order games to supervisor.
  • Answered guest questions to provide fun game experience.
  • Explained and demonstrated games and attractions to assist guests.
  • Promoted a fun and engaging atmosphere by interacting with guests in an energetic and enthusiastic manner.
  • Collaborated with fellow attendants to ensure seamless guest experiences across all areas of the gaming facility.
  • Balanced competing priorities during busy periods maintaining high levels of customer satisfaction at all times.
  • Completed pre-opening preparations by stocking prizes and supplies.
  • Encouraged sales and made recommendations to guests to increase participation in attractions.
  • Monitored rules and regulations for each different game and attraction.
  • Participated in team meetings and trainings to continuously improve personal performance and overall operations.
  • Committed to continuous learning by attending trainings on new games or processes regularly.
  • Maintained prize displays and provided daily inventory count of merchandise for each game.
  • Utilized effective communication skills when interacting with both guests and teammates, fostering positive relationships.
  • Contributed to the overall cleanliness and organization of the gaming area, ensuring an inviting atmosphere for guests.
  • Offered personalized attention towards guests, ensuring their needs were met, and expectations exceeded.
  • Assisted in revenue generation through efficient handling of game transactions, including cash handling and prize distribution.
  • Mastered multiple games and attractions, allowing for flexibility in scheduling and increased operational efficiency.
  • Maintained a safe environment for guests by ensuring proper use of equipment and adherence to safety guidelines.
  • Provided exceptional customer service, actively addressing guest concerns or issues as they arose.
  • Enhanced guest experience by providing friendly and prompt service while operating various games and attractions.
  • Demonstrated expert knowledge of all game rules and regulations, effectively explaining them to guests as needed.
  • Adhered strictly to company policies regarding cash handling procedures, safeguarding company assets from loss or theft.
  • Greeted customers and provided excellent customer service to promote fun-filled gaming experience.
  • Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
  • Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
  • Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Delivered information and details of interest about facility to visitors.
  • Supervised gameplay and monitored guests' actions to prevent theft.
  • Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.

Education

Timberlake High School
Spirit Lake, ID
06.2017

Skills

  • Punctuality
  • Defensive Driving
  • Traffic Laws Adherence
  • Vehicle Inspection
  • Accident Prevention
  • Logbook Maintenance
  • Route Planning
  • GPS Navigation
  • Fuel Efficiency
  • Load Management
  • Road regulations knowledge
  • Cleaning and sanitation
  • Safety awareness
  • Passenger transportation
  • Maintenance
  • Accurate money handling
  • Adaptable nature
  • Conflict resolution skill
  • Multi-passenger vehicles
  • Schedule Management
  • Vehicle Maintenance
  • Dispatcher Communication
  • Safety Regulations
  • Vehicle operations
  • Securing loads
  • Dispatch procedures
  • Security understanding
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • City and non-city driving
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Transportation
  • Passenger Safety
  • Order picking and processing
  • Relationship Building
  • Vehicle inspections
  • Team building
  • Safety Protocols
  • Confidentiality understanding
  • Task Prioritization
  • Self Motivation
  • Interpersonal Skills
  • Analytical Thinking
  • Goal Setting
  • Professionalism
  • Interpersonal Communication
  • Time management abilities
  • Continuous Improvement
  • Adaptability
  • Customer rapport
  • Cargo Loading
  • Accident reporting
  • Professional Demeanor
  • Problem-solving aptitude

Timeline

Vehicle Operator

United States Airforce
11.2020 - 05.2022

Cashier

Super 1 Foods
01.2018 - 10.2020

Games Attendant

Silverwood Theme Park Inc. Athol ID
04.2017 - 08.2017

Cashier

Millers Harvest Foods
01.2017 - 12.2018

Timberlake High School

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Brittany Ortega