Brittany Mella
Kissimmee,FL
Summary
Dedicated and customer-focused professional with experience in hospitality and retail, seeking a challenging role in hospitality management where i can utilize my skills and knowledge to drive success. Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Disney
05.2025 - Current
- Provided exceptional customer service by promptly addressing inquiries and resolving issues.
- Utilized CRM systems to record customer interactions and maintain detailed records.
- Collaborated with cross-department teams to enhance service delivery and customer satisfaction.
- Assisted in order processing by verifying details and ensuring timely delivery.
- Resolved conflicts with empathy, ensuring positive outcomes for customers.
Sales Associate
Pandora Jewelry
02.2025 - Current
- Educated customers on product features and benefits, enhancing overall shopping experience.
- Maintained store cleanliness and organization, fostering a welcoming environment.
- Processed sales transactions accurately, ensuring a smooth checkout experience.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
Customer Service Representative
Westgate Vacation Villas Resort & Spa
08.2023 - 04.2025
- Managed customer inquiries with professionalism and a focus on resolution.
- Coordinated with various departments to expedite problem resolution.
- Assisted in developing customer service strategies to improve overall experience.
- Maintained a positive demeanor while managing high-volume customer interactions.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Celebration High School
Kissimmee, FL05.2023
Skills
- Customer service
- Problem resolution
- Complaint handling
- Payment processing
- Client relations
- Product knowledge
Accomplishments
- Employee of the month, Disney Hotel
Recognized for exceptional customer service and teamwork
- Sales award, Pandora Retail Store
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Disney
05.2025 - Current
Sales Associate
Pandora Jewelry
02.2025 - Current
Customer Service Representative
Westgate Vacation Villas Resort & Spa
08.2023 - 04.2025
High School Diploma -
Celebration High School