Brittany Mendizabal

General Manager | April 2024 – Present

• Lead operations of a 476-bed, 119-front door community.
• Ranked 13th in the nation for TALI Score (J Turner).
• Recognized as Property of the Year 2024.
• Achieved 100% prelease and occupancy by August 15.
• Delivered 7% rent growth for 2025/2026.
• Secured a 47% resident renewal rate.
• Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
• Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
• Worked with maintenance staff to complete timely repairs and enhancements.
• Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.

• Supervised a team of 15 employees across leasing, maintenance, and resident services.
• Maintained a 60% renewal rate under Lurin/Steward & Helm portfolio.
• Managed monthly budgets, consistently maintaining expenses within forecast.
• Oversaw completion of COO certification and facilitated loan refinancing for the asset.
• Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
• Evaluated property conditions and recommended improvements.
• Produced reports about community activities to keep owners, directors and property managers informed.
• Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.

• Oversaw operations for The Grand (448 units) and Bayou Park (700 units + 3 commercial spaces).
• Directed a $12M capital improvement project at Bayou Park, including a new sewer system and roof replacements.
• Maintained 95% occupancy rates across both properties.
• Partnered with ownership groups to drive NOI growth, ensure compliance, and deliver resident satisfaction.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.