Brittany Merritt
Midway,GA
Summary
Adept at client relations and inventory management, my tenure at The Ticket Clinic honed my skills in case management and quality control, achieving high customer satisfaction. Leveraging email management and compliance expertise, I consistently exceeded employer expectations, demonstrating a proactive approach to resolving customer inquiries and enhancing operational efficiency.
Overview
10
10
years of professional experience
Work History
Legal Assistant
The Ticket Clinic - A Law Firm
Hinesville, GA
05.2024 - Current
- Organized legal documents in company filing systems and databases.
- Greeted clients upon arrival at office and provided assistance as needed.
- Ensured that all paperwork was properly filed according to established procedures.
- Responded to client calls and inquiries to deliver applicable information.
- Created and updated case management and client account databases.
- Answered phones promptly while providing courteous customer service.
- Updated databases with new information received from attorneys or clients.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
LQ Digital
Oakland, CA
01.2021 - 05.2025
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided exceptional customer service to ensure customer satisfaction.
- Contacted customers about potential service upgrades, new services and account changes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained a high level of professionalism when dealing with difficult customers.
Customer Service Representative
Sutherland Global Services
Houston, TX
04.2022 - 05.2024
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Updated system with order specifics and customer details, preferences, and billing information.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered customer inquiries and provided accurate information regarding products and services.
Assistant Manager
Dollar General
Lillington, NC
12.2014 - 02.2016
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assigned work and monitored performance of project personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assisted with inventory management of the store.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed customer service inquiries and complaints in a timely manner.
- Implemented quality control measures to uphold company standards.
Education
High School Diploma -
Central Carolina Community College
Lillington, NC06-2015
Skills
- Client relations
- Email management
- Call center procedures
- Typing proficiency
- Paperwork processing
- Record keeping
- Compliance
- Reporting
- Correspondence
- Case management
- Quality control
- Inventory counting
References
References available upon request.
Timeline
Legal Assistant
The Ticket Clinic - A Law Firm
05.2024 - Current
Customer Service Representative
Sutherland Global Services
04.2022 - 05.2024
Customer Service Representative
LQ Digital
01.2021 - 05.2025
Assistant Manager
Dollar General
12.2014 - 02.2016
High School Diploma -
Central Carolina Community College
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