Brittany Merson
Pasadena,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Cook 2
Charles Hickey School
08.2023 - Current
- Prepares and portions food for patients, employees and special functions
- Coordinates standards of quality in food handling with proper sanitation standards
- Notifies other staff members of substitutions, production delay or product issues
- Maintains work area and equipment in safe and sanitary manner
- Cook and serve food that follows specific, predetermined standards and nutritional or dietary guidelines.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
Food Operations Manager
Hartford County Detention Center
09.2021 - 06.2023
- Directs daily operations of food service to ensure employees have appropriate equipment, inventory and resources, ensures operating standards and regulatory requirements are met
- Full supervision of all field crews (including subcontractors), ensuring that projects are on-time and complete, adhering to the installation schedule, work plan, and estimated budgets
- Develops and documents 'Best Practices' for all field services and warehouse processes
- Strong leader who actively develops employees to their potential
- A mentor who can bring best out of people and pushes them to want to be great
- Develops installers into leads and creates culture of empowerment
- Responsible for performance management of crew, coaching and developing as necessary, and handling crew disputes promptly
- Visits projects on a regular basis, interfacing with leads, field service crews, and customers, monitoring progress and quality of work being done by crews.
- Responsible for on-going development and training of warehouse and field services staff
- Partners with Director to develop and revise field procedures, as necessary ensuring staff adheres to installation policies and procedures
- Works collaboratively with sales, coordination, design, and project management departments for analysis and planning of installation
- Works with crews to ensure that paperwork and project closeout is completed timely and accurately
- Overall responsibility for proper staging, loading and unloading of product
- Manage and track key performance indicators (KPIs)
- Oversee equipment utilization (in/outs and rentals) and scheduling efficiencies
- Manages, controls, condition, and security of building locations as well as product inventory
- Oversees scheduling, routing, and control of all trucking activity.
- Trained, supervised and motivated 15 employees to enhance customer service and encourage repeat business.
- Coordinated employee schedules, payroll and new hire training.
Secretary
TruGreen
07.2020 - 09.2022
- Answering calls, taking messages and handling correspondence
- Maintaining diaries and arranging appointments
- Typing, preparing and collating reports
- Filing
- Organising and servicing meetings (producing agendas and taking minutes)
- Managing databases
- Prioritising workloads
- Implementing new procedures and administrative systems
- Liaising with relevant organisations and clients
- Coordinating mail-shots and similar publicity tasks
- Logging or processing bills or expenses
- Acting as a receptionist and/or meeting and greeting clients
- If more senior, recruiting, training and supervising junior staff.
Bartender/Shift Manager
Sports and Social at MD Live Casino
01.2018 - 07.2022
- Skilled in mixing, garnishing & serving drinks
- Knowledge of inventory on hand, drink mechanics, & drink pricing
- Ability to keep the bar organized, stocked & clean
- Able to help guests in selecting drinks/food
- Track record of taking & delivering orders quickly
- Clean, sanitize bar & equipment.
Office Clerk
Roto-Rooter Plumbing & Water Cleanup
06.2018 - 12.2021
- Labels and sorts document files
- Performs inventory checks
- Operates and performs basic maintenance of office machines
- Sorts and responds to emails
- Maintains paper and electronic records
- Maintains professional appearance and behavior
- Meticulously proofreads company data.
HR Assistant
Stella Maris
04.2018 - 03.2021
- Assist with day to day operations of the HR functions and duties
- Provide clerical and administrative support to Human Resources executives
- Compile and update employee records (hard and soft copies)
- Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc)
- Coordinate HR projects (meetings, training, surveys etc) and take minutes
- Deal with employee requests regarding human resources issues, rules, and regulations
- Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)
- Communicate with public services when necessary
- Properly handle complaints and grievance procedures
- Coordinate communication with candidates and schedule interviews
- Conduct initial orientation to newly hired employees
- Assist our recruiters to source candidates and update our database.
Bartender/Server
High Tops
11.2017 - 02.2021
- Skilled in mixing, garnishing & serving drinks
- Knowledge of inventory on hand, drink mechanics, & drink pricing
- Ability to keep the bar organized, stocked & clean
- Able to help guests in selecting drinks/food
- Track record of taking & delivering orders quickly
- Clean, sanitize bar & equipment
- Provide excellent customer services
- Greet customers and present menus
- Make suggestions based on their preferences
- Take and serve food/drinks orders
- Up-sell when appropriate
- Arrange table settings
- Keep tables clean and tidy at all times
- Deliver checks and collect payments
- Prepare room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates and utensils
- Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies
- Help patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions
- Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc
- Transmit orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests
- Keep kitchen staff informed by noting timing of meal progression
- Serve orders by picking up and delivering patrons' choices from bar and kitchen; deliver accompaniments and condiments from service bars
- Respond to additional patron requirements by inquiring of needs; observing dining process.
Administrative Assistant
Amazon Services
03.2017 - 12.2020
- Provides administrative support to ensure efficient office operations
- Maintains physical and digital filing systems
- Answers phone calls and directs callers to appropriate personnel, schedules appointments, signs for incoming packages, and assists clients and other visitors
- Responds to emails and other digital queries and correspondence
- Manages calendars for senior staff, including making travel arrangements
- Drafts and edits letters, reports, and other documents
- Inputs and updates information in databases and spreadsheets
- Prepares meeting agendas and takes meeting minutes
- Coordinates logistics for meetings, including room setup and catering
- Uses word processing and presentation software to create and edit documents
- Operates and maintains office equipment, including printers, copiers, and fax machines
- Works with maintenance staff and outside vendors to ensure office equipment is in good working order and office supplies are always on hand.
Medical Office Assistant
Kaiser Permanente
12.2018 - 03.2020
- Accurate appointment scheduling
- Medical billing and coding
- Positive and helpful direct-patient interaction
- Answer phones and direct to appropriate personnel
- Maintain accurate and current patient files
- Handle office correspondence
- Greeting patients visiting the facility, answering any questions they may have and helping them fill out the required forms
- Answering phone calls, creating appointments, directing the calls as required and handling all queries
- Informing the Doctor, Nurse or other healthcare facilitators about impending appointments
- Maintaining a filing system for all patient documents and reports submitted
- Answering emails and other electronic messages as required
- Creating invoices and bills, processing insurance forms and managing vendors and contractors
- Managing inventory and placing orders as required
- Transcribing all notes and documents related to treatments.
Food Service Manager
Charlesgate Senior Living Center
06.2012 - 01.2016
- Recruiting, training, and managing food service employees
- Scheduling employee work hours to ensure that all shifts are adequately covered
- Completing payroll and maintaining employment records
- Ensuring that customers are served quality food in a timely manner
- Responsible for the inventory and ordering of food, equipment, and supplies and arrange for routine maintenance and upkeep of the cafeteria, its equipment
- Planning, organizing, directing, co- coordinating, controlling and evaluation
- Takes in-service training as stipulated by contract
- Supervise and train food service staff
- Supervises and participates in the preparation, cooking, clean-up, and service of food and staff, including special feeding programs and approved special events requested by school administrators
- May prepare or assist in the preparation and cooking of foods following a predetermined menu and standardized recipes
- Directs and coordinates production including adjustment of quantities
- Maintains good quality standards, including portion control, appearance and taste
- Orders appropriate quantities of food and supplies and assures proper storage and authorized use
- Checks goods received against requisitions and invoices
- Tracks perpetual inventory
- Takes periodic inventories of food and supplies on hand
- Directs in maintaining the kitchen, serving and dining areas in a neat, clean, safe and sanitary condition following approved housekeeping and safety practices
- Initiates requests for equipment and maintenance repairs
- Prepares, forwards and maintains accurate files of records and reports required by the food service department including, but not limited to ticket sales, charges, charge notices to parents, daily cafeteria report, Menu Production Worksheet
- Balance monies, may make bank deposits of monies received.
Food Service Administrator
Hebert Health & Rehabilitation Center
07.2011 - 01.2016
- Hire and oversee front and back-of-the-house staff, manage inventory, optimize profits, and maintain standards of work, sanitation, and safety, ensuring that food items are properly stored, cooked, shipped, and served in a safe, sanitary, and timely manner
- Ordering kitchen utensils and equipment based on our needs, managing contracts and payroll, and supervising restaurant staff performance
- Preparing, organising, and storing information in paper and digital form
- Dealing with queries on the phone and by email
- Greeting visitors at reception
- Managing diaries, scheduling meetings, and booking rooms
- Arranging travel and accommodation
- Arranging post and deliveries
- Taking minutes at meetings
- Typing up letters and reports
- Updating computer records using a database
- Printing and photocopying
- Ordering office supplies
- Maintaining office systems
- Liaising with suppliers and contractors
- Liaising with staff in other departments, e.g
- Finance, HR
- Used Microsoft Excel, PowerPoint, Word, Microsoft 365
- Worked remote and in building.
Medical Assistant Externship
Woonsocket Medical Center
12.2012 - 06.2014
- Escorted patients to exam rooms
- Taking and recording vitals, such as temperatures and height and weight measurements
- Preparing patients for examinations and medical procedures
- Scheduling patients and rescheduling if needed
- Patients with Asthma knowing to do peek flows and act score tests
- Remind patients of their appointments through phone calls and reminder cards
- Contacting labs for tests results
- Faxing forms to schools verifying vaccinations, sending medical records on to new physicians when a patient changes doctors
- Performed urine tests, strep throat tests, flu tests
- Making the patients feel welcomed and the parents too
- Used ECW software.
Pharmacy Technician
Rite Aid
01.2009 - 06.2012
- Dispense, pack, and label a prescribed medication for a patient that is then reviewed for accuracy by a pharmacist before dispensed to the patient
- They might also help pharmacists with administrative tasks such as processing insurance claims, tracking inventory, and filing paperwork
- Preparing patient prescriptions
- Receive prescription requests
- Pricing prescriptions
- Determining potential drug interactions
- Interacting with patients
- Managing pharmacy inventory
- Processing medical insurance claims for medications
- Ensuring medications are properly stored.
Manager
Giant Food
05.2005 - 06.2009
- Empathetic client relationships and earned reputation for exceeding sales goals, cross-trained and provided back-up for other customer service representatives when needed computed
- Supervised labor costs and departmentalizations to remain in line with budget
- Trained and managed 20 employees a day
- Put together schedules for my staff
- Handled cash deposits and paperwork needed for the day.
Education
Bachelor's degree - Business Administration
Southern New Hampshire University
04.2024
Diploma - Medical Assistant
Lincoln Technical Institute
01.2014
High school diploma - General Studies
North County High
06.2007
Skills
- Training & Development
- Microsoft Word
- Scheduling
- Operations
- Food Production Experience
- Management
- Supervising Experience
- Customer support
- Microsoft Excel
- Food Service Management
- Office Administration
- Recordkeeping and File Management
- Documentation And Reporting
- Employee Relations
- Benefits Administration
- Human resources records
- HR software proficiency
- HR Policies Compliance
- Payroll Administration
Certification
- Food Handler Certificate
- ServSafe
- Food Handler
Personal Information
Willing To Relocate: Anywhere
Awards
- Employee of the Month (March 2014)
- Employee of the Month (June 2015)
- Employee of the Month (September 2006)
References
- Bethany Harrington, 3, Roommate, 443-818-8734
- Tara Martin, 4, Old Manager, 443-257-6972
- Lindsay Miller, 3, Old Co-Worker, 443-707-0047
- Mary Martin, 4, Old Co-Worker, 443-577-8634
- Sydney Penn, 3+, Close Friend, +1 (443) 306-4290
Timeline
Cook 2
Charles Hickey School
08.2023 - Current
Food Operations Manager
Hartford County Detention Center
09.2021 - 06.2023
Secretary
TruGreen
07.2020 - 09.2022
Medical Office Assistant
Kaiser Permanente
12.2018 - 03.2020
Office Clerk
Roto-Rooter Plumbing & Water Cleanup
06.2018 - 12.2021
HR Assistant
Stella Maris
04.2018 - 03.2021
Bartender/Shift Manager
Sports and Social at MD Live Casino
01.2018 - 07.2022
Bartender/Server
High Tops
11.2017 - 02.2021
Administrative Assistant
Amazon Services
03.2017 - 12.2020
Medical Assistant Externship
Woonsocket Medical Center
12.2012 - 06.2014
Food Service Manager
Charlesgate Senior Living Center
06.2012 - 01.2016
Food Service Administrator
Hebert Health & Rehabilitation Center
07.2011 - 01.2016
Pharmacy Technician
Rite Aid
01.2009 - 06.2012
Manager
Giant Food
05.2005 - 06.2009
Bachelor's degree - Business Administration
Southern New Hampshire University
Diploma - Medical Assistant
Lincoln Technical Institute
High school diploma - General Studies
North County High
- Food Handler Certificate
- ServSafe
- Food Handler
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