BRITTANY MIDDLETON
AR/INTAKE COORDINATOR
GAUTIER,MS
Summary
Highly organized Intake Coordinator knowledgeable about healthcare processes and administrative requirements. Qualified to deal with insurance documentation, update charts and manage business correspondence. I'm a knowledgeable and dedicated customer service professional with extensive experience in the Financial Services industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of post-secondary education
14
14
years of professional experience
Work History
AR/Intake Coordinator
Singing River Services
Gautier, MS
04.2018 - Current
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked patient data including insurance, demographic and health history to keep information current.
- Obtained payments from patients and scanned identification and insurance cards.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Scheduled, rescheduled and handled cancelled appointments for patients.
Detention Officer
Mississippi Security Police Inc.
Pascagoula, MS
06.2020 - 11.2020
- Supervised and controlled behavior of 1-15 juvenile residents.
- Took custody of residents from arresting officers to begin processing into detention facility.
- Processed residents through appropriate identification and documentation processes as part of facility booking procedures.
- Regularly conducted security and sanitation checks.
- Wrote daily reports and maintained logs of resident activities and behaviors.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Observed and recorded mental and physical health of each juvenile offender.
Customer Service Agent
Alorica, Suddenlink Communications
Mobile, AL
10.2017 - 03.2018
- Technical support/Trouble shooting.
- Account Research & Assisted with billing inquires.
- Processed over the phone payments.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
Customer Service Representative
Mississippi Title Loans, Inc
Pascagoula, MS
12.2016 - 09.2017
- Processed Payday, Title, & Signature Loans.
- Performed daily collection calls & marketing methods to collect revenue & gain new customers.
- Operated computer/programs, processed payments, & completed daily paperwork & reports.
- Submitted delinquent accounts for court & completed daily cash drops/bank runs.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Shift Supervisor
PLS Financial Solutions of MS
Pascagoula, MS
09.2013 - 11.2016
- Maintained up-to-date knowledge of store policies regarding payments, collections, and marketing.
- Process and issue out Personal & Auto Title Loans.
- Check Cashing/Western Union/Bill Payment/Car Insurance.
- Operate computers, programs, and fax/scanner/printer.
- Provide superior phone etiquette & Customer Service.
- Keep all drawers & safe balanced always.
- Handled large amounts of cash & completed bank deposits.
- Supervise & market with team members daily.
Customer Service Associate
Kohl's Corp.
D'Iberville, MS
04.2012 - 09.2013
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Checked prices for customers and processed items sold by scanning barcodes.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Hostess/Cashier
Isle Casino
Biloxi, MS
10.2009 - 04.2012
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Administrative Assistant
GCA Services Group
Pascagoula, MS
05.2007 - 10.2009
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Completed all paperwork and reports on employees.
- Provided superior customer service and phone etiquette.
Education
No Degree - Business Management
Mississippi Gulf Coast Community College
Gautier, MS 08.2006 - 05.2010
High School Diploma -
Pascagoula High School
Pascagoula, MS 08.2002 - 05.2006
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Multi-line phone systems
Consultation and advisory
Application assessments
Intake assessment
Appointment Scheduling
Critical thinking skills
Crisis Intervention
Scheduling
Workflow planning
Business administration
Credit and collections
Staff Management
Compassionate communication
Group and individual instruction
Eligibility review
Complaint resolution
Money handling abilities
Administrative support
Good listening skills
Teambuilding
Flexible & Adaptable
Detail-oriented
Multitasking abilities
Excellent work ethic
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Detention Officer
Mississippi Security Police Inc.
06.2020 - 11.2020
AR/Intake Coordinator
Singing River Services
04.2018 - Current
Customer Service Agent
Alorica, Suddenlink Communications
10.2017 - 03.2018
Customer Service Representative
Mississippi Title Loans, Inc
12.2016 - 09.2017
Shift Supervisor
PLS Financial Solutions of MS
09.2013 - 11.2016
Customer Service Associate
Kohl's Corp.
04.2012 - 09.2013
Hostess/Cashier
Isle Casino
10.2009 - 04.2012
Administrative Assistant
GCA Services Group
05.2007 - 10.2009
No Degree - Business Management
Mississippi Gulf Coast Community College
08.2006 - 05.2010
High School Diploma -
Pascagoula High School
08.2002 - 05.2006