Brittany Miller
Customer Service
Winston-Salem,NC
Summary
Driven, detail orientated professional seeking to apply clerical and organizational skills as an administrative office assistant, Customer service representative. I bring in clerical and organizational skills, speed typing skills, and computer knowledge.
Overview
7
7
years of professional experience
Work History
Sales Associate
Waffle House Restaurant
08.2023 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
SALES REPRESENTATIVE
TRU GREEN LAWN CARE
02.2020 - 01.2022
- Answer inbound calls from customers who reports concerns/issues, request new service, or cancel current lawn service
- Telephone customers who inquire online about Tru Green services
- Conduct outbound calls helping customers find the right lawn care maintenance plans for their lawns
- Communicate efficiently via phone Tru Green treatment plans, best cost-effective plans, schedule home appointments and follow-up lawn care appointments
- Type and submit service order requests after each call
- Submit customer complaints and speak with management to determine a resolution.
ACCOUNT REPRESENTATIVE
PRA GROUP BURLINGTON
02.2018 - 10.2019
- Notified or located customers with delinquent accounts and attempts to secure payment by complying with all aspects of the Fair Debt Collection Practices Act (FDCPA), company policies and procedures
- Ensured compliance with applicable laws, regulations, and company policy across areas of organizational responsibility
- Conferred with customers by telephone in attempt to determine reason for overdue payment, review terms of sales, service, or credit contract with customer; take appropriate action if customer disputes the account(s)
- Submitted necessary codes to transfer account to legal collections if customer fails to respond
- Obtained and reviewed appropriate correspondence and documents, both paper and electronic that pertain to specific accounts
- Establish payment schedule and grant extensions of payment deadline; determine interest to be charged on overdue amount
- Delegated settlement authority, settle account within limits authorized; otherwise, obtain necessary information and confer with supervisor.
CUSTOMER SERVICE REPRESENTATIVE
08.2017 - 09.2019
- Handle Customer service calls for verizon prepaid wireless
- Make payments, activate phones, swap devices, add credits and Troubleshooting.
Education
ASSOCIATES IN CRIMINAL JUSTICE FORENSIC SCIENCE -
FORSYTH TECHNICAL COMMUNITY COLLEGE
01.2025
HIGH SCHOOL DIPLOMA -
GREAT MILLS HIGH SCHOOL
GREAT MILLS, MA01.2009
Skills
- Customer Services/Customer Support
- Typing - 50 wpm
- Microsoft office
- Interpersonal Skills
- CSR
- Communication (written and verbal)
- Phone Etiquette
- Supervisor Skills
Accomplishments
Completed the training to become a substitute teacher for all forsyth county schools in Winston Salem, Nc.
Additional Information
I am dependable and hard working person. I am a team player but I will lead if need be. I want to grow with a company and make a career out of my next job of choice.
Timeline
Sales Associate
Waffle House Restaurant
08.2023 - Current
SALES REPRESENTATIVE
TRU GREEN LAWN CARE
02.2020 - 01.2022
ACCOUNT REPRESENTATIVE
PRA GROUP BURLINGTON
02.2018 - 10.2019
CUSTOMER SERVICE REPRESENTATIVE
08.2017 - 09.2019
ASSOCIATES IN CRIMINAL JUSTICE FORENSIC SCIENCE -
FORSYTH TECHNICAL COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
GREAT MILLS HIGH SCHOOL
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