Brittany Miller
Federal Way,WA
Summary
Strong leader well-known for creating positive workplace culture and high-performing teams. Demonstrated Retail Management expertise, including competitive offerings, pricing and market positioning. Passionate about driving associate engagement as well as promoting Diversity, Culture, and Inclusion throughout the workplace.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager of Operations
Lowe’s
04.2022 - 05.2024
- Enhanced team productivity by providing administrative support in scheduling and coordinating meetings.
- Boosted order fulfillment rates by closely monitoring inventory levels and promptly addressing discrepancies.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Increased efficiency with thorough record-keeping of operational documents, including invoices, purchase orders, and shipping documentation.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Merchandising Assistant Store Manager
Lowe’s
02.2019 - 04.2022
- Increased sales by creating visually appealing merchandise displays and product arrangements.
- Coordinated promotional events, contributing to increased overall store sales and customer engagement.
- Conducted weekly walk-throughs with store manager to discuss interior visual displays and store presentation.
- Operated cardboard balers, forklifts and trash compactors safely.
- Optimized sales floor layout for improved customer flow and increased accessibility to products.
- Assisted store management with inventory control, ensuring accurate stock levels for effective replenishment.
- Maintained a clean and organized sales floor, contributing to an inviting store atmosphere that encouraged customers to browse and make purchases.
- Assisted in training new hires in store policies and procedures related to merchandising duties.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
Assistant Store Manager- Sales
William Sonoma
09.2018 - 02.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Group Store Manager- Presteige
GameStop
01.2016 - 09.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members, across 4 locations.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
Assistant Store Manager
Zumiez
10.2012 - 01.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Achieved TOP 50 Sales Associates in the company
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Education
Associate of Arts -
Northern Virginia Community College
Manassas, VAHigh School Diploma -
King George High School
King George, VASkills
- Operations
- Merchandising
- Management
- Budget Planning
- Communication
- Problem-solving
- Operational Efficiency
- Store maintenance
- Customer Service
- Goals and performance
- Team Management
- Hiring and Training
- Staff Management
References
- Steve Thompson, Lowe’s Store Manager, (253)409-3317
- Cory Hoover, Lowe’s Store Manager, (303)999-7259
- Shawn Robinson, Lowe’s Store Manager, (253)766-1115
- Syed Tirimizy, Lowe’s Pro Supply Branch Manager, (601)405-0111
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Store Manager of Operations
Lowe’s
04.2022 - 05.2024
Merchandising Assistant Store Manager
Lowe’s
02.2019 - 04.2022
Assistant Store Manager- Sales
William Sonoma
09.2018 - 02.2019
Group Store Manager- Presteige
GameStop
01.2016 - 09.2018
Assistant Store Manager
Zumiez
10.2012 - 01.2016
Associate of Arts -
Northern Virginia Community College
High School Diploma -
King George High School
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