Brittany Miller
Hamburg,NY
Summary
I am a skilled General Sales Manager with 17 years of experience in the automotive industry. I possess a deep understanding of market trends, customer needs, and effective sales strategies, and I am ready to apply my expertise to any challenging role.
Overview
17
17
years of professional experience
Work History
General Sales Manager
Maguire Family of Dealerships
Grand Island, NY
04.2023 - Current
- Oversee sales consultants and sales managers and provide guidance and support to ensure the team meets its sales targets and delivers high-quality service to our clients.
- Structure all new and used car deals.
- Evaluate used vehicles and determine their market value. Set the prices accordingly.
- Secure financing for all new and pre-owned vehicles with ease.
- Monitor all contracts in transit to be funded and handle all funding issues.
- Present and sell all aftermarket and extended service contracts.
- Frequently use CDK, ADP, Reynolds and Reynolds, Global Connect, Vauto, Eleads, Dealertrack, and RouteOne.
- Report all new car deliveries and CPO vehicles to the manufacturer, submit all rebates and incentives, and maintain all rebate schedules in accounting.
- I am responsible for managing all payroll and commissions for the front of the store.
- I verify that all sales activities complied with relevant laws and regulations.
Finance Manager
Fuccillo Chevrolet Grand Island
Grand Island, NY
08.2021 - 10.2022
- Secured financing for both new and used vehicles
- Successfully presented and sold various aftermarket products and extended service contracts.
- Established relationships with banking partners to secure favorable terms on financing arrangements.
- Managed financial transactions involving general funds and contracts.
- Frequently utilized Reynolds and Reynolds, CDK RouteOne, and Dealertrack.
- Assessed client credit histories to establish loan eligibility.
- Provided guidance and advice on the best financing options available for customers.
Sales Associate
West Herr Chevrolet
Orchard Park, NY
10.2017 - 04.2021
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Developed trusting relationships with customers by making personal connections.
- Responded to inbound sales calls and internet leads effectively.
- Successfully built a strong clientele by leveraging repeat customers and word-of-mouth recommendations.
Business Development Manager
Towne Automotive
Orchard Park, NY
03.2012 - 02.2017
- Utilized outbound phone sales techniques to generate new business opportunities
- Effectively organized and arranged appointments for selling new and pre-owned vehicles.
- Successfully generated leads and responded to inquiries in a timely manner.
- Assisted in contacting previous clients to discuss upcoming lease renewals.
- Frequently utilized CDK and Auto Alert systems
Title Clerk
Towne Automotive
Orchard Park, NY
08.2010 - 08.2012
- Processed applications for new titles, transfers, and duplicate titles.
- Managed paperwork for transferring vehicle ownership title for new, used and wholesale sales.
- Assisted customers with questions about the titling process or fees associated with it.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
- Entered lien information into the system when applicable.
- Checked and printed financial and DMV documents
Receptionist
Towne Automotive
Orchard Park, NY
08.2007 - 03.2010
- Handled incoming calls, took accurate messages, and redirected calls to appropriate departments or individuals.
- Efficiently greeted, welcomed, and guided visitors to the respective personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Skills
- Performance Improvements
- Sales Development
- Leadership and Team Building
- Price Structuring
- Organized
- Employee Coaching
- Customer Service and Retention
- Sales Leadership
- Respectful
Timeline
General Sales Manager
Maguire Family of Dealerships
04.2023 - Current
Finance Manager
Fuccillo Chevrolet Grand Island
08.2021 - 10.2022
Sales Associate
West Herr Chevrolet
10.2017 - 04.2021
Business Development Manager
Towne Automotive
03.2012 - 02.2017
Title Clerk
Towne Automotive
08.2010 - 08.2012
Receptionist
Towne Automotive
08.2007 - 03.2010
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