Brittany Miller
Lakeside,CA
Summary
My passion for cultivating guest relations, customer satisfaction, and being apart of an outstanding team that delivers an exceptional product and experience, keeps me driven to be apart of that process, helping wherever I am needed. My time in the industry and in bartending/ bar management has taught me the importance of the foundation and backbone of a truly successful business. The countless hours, communication, training, and work put in behind closed curtains, can make or break a business, and hopefully set it apart. Ultimately it is my goal to make the overall operation something everyone can take pride in.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bar Manager
Casper Country Club
Casper, WY
03.2025 - 11.2025
- Supervised daily bar operations, ensuring compliance with health and safety regulations.
- Developed and implemented innovative cocktail menus to enhance customer experience working closely with our chef to pair the correct cocktails and wines with specials.
- Managed inventory control processes, optimizing stock levels and reducing waste, while using creativity to plan events, specials, and new cocktail menus to push excess stock out of inventory. This is essential during off-peak times in the industry, giving our members an exciting reason to choose our establishment in a competitive industry.
- Trained and mentored staff on beverage preparation techniques and customer service standards, while encouraging the use of online mixology courses.
- Coordinated special events, tailoring beverage offerings to meet client specifications for a variety of events and themed dinner parties.
- Collaborated with kitchen staff to create harmonious pairing of drinks and food menu items.
- Closed out cash register and prepared cashier report at close of business.
- Mentored and trained staff closely to ensure exceptional customer service standards, and the importance of following in house recipes enabling a cohesive experience, regardless of who is making the drink, or dish.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and optimizing individual and overall team performance.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment, while keeping up to date on documentation of events and each staff members needs.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events, in a way that was both exciting for the guests and staff.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Upsold daily specials and beverage promotions to exceed daily sales goals by creating a demonstration book as a key reference for house specs on commonly ordered cocktails.
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
- Engaged with community on social media with the help of our photography and social media team, enhancing bar's online presence and attracting younger demographic.
- Led training sessions for new staff, improving service quality and team cohesion!
Lead Server/ Bartender Manager
Three Crowns Golf Club
Casper, Wyoming
03.2019 - 08.2024
- Displayed an enthusiasm for encouraging our team to consistently provide excellent service to customers in a time friendly manner, successfully increasing the volume of new and returning private members.
- Cultivated warm relationships with new guests and returning members while using the opportunity to promote current sales and upcoming events.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service and customer satisfaction.
- Established a solid training program for new hires and bartenders, to ensure that all patrons receive the same quality of service and product while at our establishment. Consistency is key.
- Gained experience with a variety of POS systems, scheduling apps, liquor and beer divisions, and inventory programs, to closely monitor the accuracy of in house stock, sales, revenues, and ultimately achieving desirable profit margins.
Education
Associates Degree in Health Science - Nursing
Casper Community College
Casper, WY05.2018
Skills
- Mentoring and spreading knowledge with a friendly but assertive approach
- Guest Service, Relations, and Satisfaction
- Teamwork, Collaboration, and an overall positive workplace moral
- Master in Mixology Certified
- Servsafe and TIPS Certification
- Responsible, Reliable, and Trustworthy
- Organization, Communication, and Time Efficiency
Certification
ServSafe Food & Alcohol Certification
TIPS Certified
Master Mixology Course Certified
Tenureship
Timeline
Bar Manager
Casper Country Club
03.2025 - 11.2025
Lead Server/ Bartender Manager
Three Crowns Golf Club
03.2019 - 08.2024
Associates Degree in Health Science - Nursing
Casper Community College