BRITTANY MILLS
Nitro,WV
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dependable with specialized knowledge in customer service and administrative skills. Passionate about building strong coworker and customer relationships.
Overview
17
17
years of professional experience
Work History
Human Resource Associate
West Virginia Department of Transportation Division of Highways - Human Resources Division
Charleston, WV
06.2022 - 01.2023
- Administer the filling and processing of all worker's compensation claims for the Department of Transportation, Railroad Authority and DMV
- Ensure integrity of the Agency's worker's compensation program is ran in compliance with all WV DOT, State, and Federal regulations
- Work with districts and divisions based on proper methods monitoring the status of all claims, tracking spreadsheets, monitoring and receiving payroll processing and acting on behalf of the agency to promote the return to work program
- Follow-up daily on current/past worker's compensation claims reviewing/monitoring all documents, claims decisions, authorizations, and TTD benefits
- Daily processing of all worker's compensation mail received
- Correspondence with senior worker/supervisor on any problems pertaining to incidents and/or claims filed and with senior/lower level Encova claim adjusters on information pertaining to claimants.
Office Assistant III
West Virginia Department of Transportation Division of Highways - Human Resources Division
Charleston, WV
02.2022 - 06.2022
- Advanced level clerical support jobs that require typing
- Complex clerical tasks involving interpretation and application of policies and practices
- Interprets office procedures, rules and regulations
- Types a variety of documents from verbal instruction, written or voice recorded dictation
- Analyzes and audits invoices, bills, orders, forms, reports and documents for accuracy and initiates correction of errors
- May function as a lead worker for clerical positions
- May train new employees.
Office Assistant II
WV Department of Homeland Security, Division of Administrative Services, Justice and Community Services
Charleston, WV
03.2020 - 02.2022
- Scanning of all non-grant invoices into computer folders, as requested
- Copying of various program documents as requested
- Arrange for and ensure appropriate maintenance on JCS vehicles and maintain transportation logs for agency vehicles
- Retrieve vehicle transportation logs and gas purchase receipts on the first business day of the month for accounting department
- (Contact DAS Fleet for Services) Daily continuous monitoring of all common areas of the Division, with correcting any deficiencies to ensure areas remain in neat and organized manner
- Ensure all copy machines in the Division have adequate amount of paper on a routine daily basis
- Ensure organization of the Division’s storage areas to facilitate easy retrieval of files requested, including sorting, labeling and chronological arranging of files, and shredding sensitive documents
- Create electronic files as requested, with scanning of hard copy files into electronic folders and subfolders
- Assist in assembly and distribution of Program Grant Review binders as needed, or uploading information onto flash drives, CDs or tablets as instructed by grant manager(s)
- Serve as backup to the reception desk, including answering switchboard, screening, and routing calls to the appropriate staff
- Utilization of state purchasing card to purchase and delivery of necessary items for functioning of the Division
- Reconciliation of the purchasing card account in OASIS in timely fashion as trained and instructed by the accounting department
- Contact and coordination of all IT issues needed by Agency personnel with Office of Technology
- Completing and submission of the correct forms to the NAF group
- Program copiers and faxes to include all new employees
- Completion of all necessary NAF forms upon hire of new employee, (to connect new employees, such as IT services including share requests, folder access, cisco phone setups, etc.) Maintain spreadsheet of printer toner cartridge inventory, listing which printer uses what cartridges etc., and notify person in charge or ordering when any specific cartridge needs ordered, assuring there is always one back up cartridge
- Assist in inventory or agency fixed assets and arranging for surplus of unneeded assets
- Programming of Komax copiers as requested and for new employees to scan to their PC, and deletion of old employees
- Obtain print out each month for each program from Komax IP address and deliver report to accounting
- Scan and submit the copy county from each meter count to Komax monthly
- Scan and file all monthly reports to Komax to file folder on T-Drive
- Schedule vehicles for cleaning and detailing periodically
- Keep record of cost to be invoiced to agency and paid at end of month with P-card as directed by CFO
- Creation of fuel user ID card for new employees
- Weekly monitoring of JCS Website – checking for needed updates and place new information on website when directed by Deputy Director or Director.
Lead Teacher
YWCA Mel-Wolf Child Development Center
Charleston, WV
02.2009 - 04.2014
- Attend to children's basic needs by feeding them, dressing them, and changing their diapers
- Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play
- Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them
- Prepare materials and classrooms for class activities
- Establish clear objectives for all lessons, units, and projects, and communicate those objectives to children
- Meet with parents and guardians to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development
- Arrange indoor and outdoor space to facilitate creative play, motor-skill activities, and safety
- Attend staff meetings and serve on committees as required.
Sales Associate
Macy's
Charleston, WV
06.2007 - 09.2007
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise
- Help customers try on or fit merchandise
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Front Counter Cashier
Captain D's
Charleston, WV
08.2006 - 06.2007
- Place food servings on plates or trays according to orders or instructions
- Take food orders and relay orders to kitchens or serving counters so they can be filled
- Stock service stations with items such as ice, napkins, or straws
- Total checks, present them to customers, and accept payment for services.
File Clerk
Lynn Ranson's Law Firm
Charleston, WV
05.2006 - 04.2007
- Keep records of materials filed or removed, using logbooks or computers
- Add new material to file records or create new records as necessary
- Perform general office duties such as typing, operating office machines, and sorting mail
- Gather materials to be filed from departments or employees
- Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order
- Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information
- Modify or improve filing systems or implement new filing systems.
Education
Bachelor of Science in Business Administration/Accounting -
West Virginia State University
05.2025
Associate of Applied Science: Early Childhood Education -
BridgeValley Community and Technology College
05.2014
Skills
- Active Listening
- Customer and Personal Service
- Judgment and Decision Making
- Active Learning
- Learning Strategies
- Education and Training
- Google Efficient
- Microsoft Word
- Excel
- PowerPoint
- Compensation and benefits
- Employee Relations
- Employee Surveys
- Customer Relations
- Microsoft Office Suite
- New Hire Onboarding
- Human Resources Support
Timeline
Human Resource Associate
West Virginia Department of Transportation Division of Highways - Human Resources Division
06.2022 - 01.2023
Office Assistant III
West Virginia Department of Transportation Division of Highways - Human Resources Division
02.2022 - 06.2022
Office Assistant II
WV Department of Homeland Security, Division of Administrative Services, Justice and Community Services
03.2020 - 02.2022
Lead Teacher
YWCA Mel-Wolf Child Development Center
02.2009 - 04.2014
Sales Associate
Macy's
06.2007 - 09.2007
Front Counter Cashier
Captain D's
08.2006 - 06.2007
File Clerk
Lynn Ranson's Law Firm
05.2006 - 04.2007
Bachelor of Science in Business Administration/Accounting -
West Virginia State University
Associate of Applied Science: Early Childhood Education -
BridgeValley Community and Technology College
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