Brittany Milota
Management
Valparaiso,IN
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
12
12
years of professional experience
Work History
CoManager
Luke Family of Brands
10.2023 - 5 2024
- Responsible for managing store in absence of Store Manager
- Supervised employee performance and manage tasks in practical and objective manner
- Efficient in problem-solving and able to help and guide employees in execution of daily duties
- Assist customers with needs and demonstrate concern; master "suggestive selling"
- Account for store inventory, cigarette inventory counts, and control of expenses through ordering of appropriate inventory levels
- Maintain relationships with customers, associates, and vendors
- Ensure all shifts are covered to meet business needs by contacting other managers/associates for help with coverage, getting proposed overtime approved by District Manager, and/or covering shift myself
- Handle and act on all disciplinary issues/areas of concern according to Company policy; notify Security Specialist in event of loss of Company assets or suspected loss of Company assets
- Maintain general appearance and cleanliness of store premises; delegate duties as needed
- Effectively lead, train, motivate, and develop team members
- Maintain safe and secure environment for all customers and associates; follow proper incident reporting procedures
- Contact maintenance when needed
- Responsible for daily paperwork, deposits, and cigarette counts, including accurate calculation of weekly payroll
- Understand, track, and manage waste and margin.
Assistant Manager
Speedway LLC
08.2022 - 08.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Assisted in recruiting, hiring and training of team members
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within organization.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Fostered positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Rotated merchandise and displays to feature new products and promotions.
Bar Manager/Lead Server
Anthem ale house
06.2018 - 03.2020
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Followed strict recipes and drink measurements to minimize product used.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Cultivated warm relationships with regular customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Oversaw inventory management for front-of-house supplies, minimizing waste while ensuring adequate stock levels.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Assistant Manager/store Manager
Subway
09.2015 - 06.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Approved regular payroll submissions for employees.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Completed point of sale opening and closing procedures.
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Secretary
Remax 10
06.2015 - 02.2017
- Open and close store
- Use switchboard to receive and make calls
- Take, set, cancel, and verify appointments
- Enter new listing information into excel and make new paper files
- File new and closed files into appropriate cabinets
- Send, receive, and reply to emails
- Transfer calls to appropriate people
- Upload files to mls (real estate database.) Scan and make copies
- Write receipts for Earnest money received
- Typical secretarial work.
Stay at Home Mom
09.2011 - 06.2015
Education
High school diploma -
Ohio Department of Education
Troy, OHSkills
Staff Management
Staff Development
Team Leadership
Complex Problem-Solving
Computer Skills
Customer Service
Positive Attitude
Hiring and Training
Reliability
Multitasking
Excellent Communication
Decision-Making
Adaptability and Flexibility
Problem Resolution
Attention to Detail
Organizational Skills
Timeline
CoManager
Luke Family of Brands
10.2023 - 5 2024
Assistant Manager
Speedway LLC
08.2022 - 08.2023
Bar Manager/Lead Server
Anthem ale house
06.2018 - 03.2020
Assistant Manager/store Manager
Subway
09.2015 - 06.2018
Secretary
Remax 10
06.2015 - 02.2017
Stay at Home Mom
09.2011 - 06.2015
High school diploma -
Ohio Department of Education
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