Brittany Mims
Childersburg,AL
Summary
Highly motivated and adaptable professional with experience across customer service, office administration, and teaching. Known for a positive attitude, exceptional interpersonal skills, and dedication to excellence. Strong hands-on learner who excels in collaborative and independent settings.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Johnson Service Group Inc
05.2024 - Current
- Provide exceptional customer support, addressing billing inquiries, setting up new services, and processing payment arrangements.
- Efficiently manage daily transactions, including balancing cash funds and processing payments.
- Handle outdoor lighting requests and generate work orders with attention to detail.
- Assist customers with merchandise sales, offering guidance and product knowledge to enhance the customer experience.
- Develop and maintain a positive rapport with clients, ensuring their needs are met promptly and professionally.
- Collaborate with the team to streamline operations and improve service delivery efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Delivery Driver and Online Order Shopper
Walmart
12.2022 - 05.2024
- Fulfilled online orders and provided efficient delivery services to customers.
- Delivered high-quality customer service by addressing inquiries and resolving issues.
- Operated light trucks to deliver loads as far as 50 miles from home location.
Front Desk Receptionist
Greystone Orthodontics
02.2023 - 05.2023
- Served as the first point of contact for patients, creating a welcoming environment.
- Scheduled appointments efficiently, optimizing clinic flow and patient convenience.
- Processed payments and performed end-of-day financial reconciliations accurately.
- Maintained meticulous records of patient files and daily transactions.
- Supported the clinical team by preparing necessary documents and ensuring smooth operations.
- Delivered top-notch customer service, addressing patient questions and concerns promptly.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
Production Associate
Honda Manufacturing of Alabama
12.2021 - 10.2022
- Contributed to automotive assembly lines, installing critical components like bumpers and tires.
- Used equipment properly to avoid workplace hazards or injuries.
- Organized work to meet demanding production goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Prepared materials for assembly work to keep workflows running smoothly.
- Contributed to the achievement of safety goals, promoting workplace safety through training sessions and regular equipment maintenance checks.
Cashier/Customer Service
Walmart
11.2019 - 12.2020
- Managed cashier operations and provided attentive customer support.
- Assisted in stocking and organizing merchandise.
Substitute Teacher
Chilton County Board of Education
01.2016 - 11.2020
- Implemented lesson plans and oversaw classroom activities.
- Gained proficiency in administrative tasks like handling multi-line phone systems and maintaining schedules.
Front Office Administrator
RPM Automotive
01.2018 - 05.2019
- Scheduled appointments for customers, ensuring efficient time management and customer satisfaction.
- Managed vendor payments and prepared daily deposits with accuracy.
- Handled incoming and outgoing calls, providing courteous and helpful responses to inquiries.
- Coordinated part deliveries, ensuring timely availability for customer repairs.
- Assisted with inventory management and maintained organized office records.
- Built strong relationships with clients by offering excellent service and support.
Education
Associates - business management
Penn Foster
Scranton, PA11.2026
College Degree - Office Administration
Jefferson State Community College
Clanton, AL05.2020
Skills
- Customer Service Excellence
- Office Administration & Clerical Expertise
- Data Entry (10 Key & Multi-line Phone Systems)
- Microsoft Office Suite (Word, Outlook, PowerPoint)
- Medical Scheduling & Records Management
- Classroom Management & Substitute Teaching
- Cash Handling & Financial Transactions
- Assembly Line & Manufacturing Processes
- Filing, Documentation, and Record Keeping
- Effective Communication & Interpersonal Skills
- Time Management & Multitasking
- Problem Resolution & Customer Conflict Management
- Team Collaboration & Independent Work Ethic
- Scheduling & Appointment Coordination
- Retail Operations & Inventory Management
Languages
English
Full Professional
Timeline
Customer Service Representative
Johnson Service Group Inc
05.2024 - Current
Front Desk Receptionist
Greystone Orthodontics
02.2023 - 05.2023
Delivery Driver and Online Order Shopper
Walmart
12.2022 - 05.2024
Production Associate
Honda Manufacturing of Alabama
12.2021 - 10.2022
Cashier/Customer Service
Walmart
11.2019 - 12.2020
Front Office Administrator
RPM Automotive
01.2018 - 05.2019
Substitute Teacher
Chilton County Board of Education
01.2016 - 11.2020
College Degree - Office Administration
Jefferson State Community College
Associates - business management
Penn Foster
Similar Profiles
Adecia ColvinAdecia Colvin
Inventory Specialist at Johnson Service Group IncInventory Specialist at Johnson Service Group Inc
Sesama PulliamSesama Pulliam
Epic Data Entry Consultant at Johnson Service Group, IncEpic Data Entry Consultant at Johnson Service Group, Inc
Perry PadenPerry Paden
Sr. Vice President at Johnson Service Group Inc.Sr. Vice President at Johnson Service Group Inc.
Starla SmithStarla Smith
Phlebotomist at Phlebotomy Ink Training and Staffing Agency LLCPhlebotomist at Phlebotomy Ink Training and Staffing Agency LLC
Kelli FaduleKelli Fadule
Sales Associate/Cashier/Customer Service at ABC STORESSales Associate/Cashier/Customer Service at ABC STORES