Brittany Mines
LaGrange,IL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Cashier Team Lead & Customer Service
Jewel Osco
09.2024 - Current
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Greeted customers entering store and responded promptly to customer need
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Esthetician
Bea Skincare
01.2015 - Current
- Recommend skincare products to customers, including lotions, facial washes, and moisturizers.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Executed client treatments such as waxing, facials, and extractions to improve skincare of clients.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
Escrow Assistant
First American Title
04.2022 - 09.2022
- Analyzed and generated financial statements to attain monthly revenue for regional manager's review for quarter-to-date projection.
- Built relationships, while collaborating with loan officers, real estate agents, and customers to prepare files for a smooth closing per the contract requirements.
- Established new operating procedures replacing manual processes to automated solutions to improve workflow and profitability.
- Built strong rapport and trust with long term customers due to my excellent customer service and diligence.
- Successfully completed courses needed to comply with changing regulations.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
Receptionist
Bella Terra LaGrange
02.2022 - 04.2022
- Creates a welcoming environment by greeting guests, answering phone calls, directing visitors, and taking messages for employees.
- Takes customer complaints or issues and pass them on to the appropriate parties.
- Creates and distributes company memos through email, letters, or telephone calls.
- Schedules and maintains the calendar of company executives.
- Coordinates the booking and setting up of meeting rooms.
- Organizes and files company documents either electronically or with a paper filing system.
Plasma Center Technician
Biolife Plasma Services
02.2021 - 03.2022
- Promoted a positive atmosphere among donors and staff, fostering strong relationships that encouraged repeat donations.
- Supported fellow technicians during busy periods or absences, demonstrating adaptability in various roles throughout the center.
- Maintained high-quality standards by performing regular equipment maintenance checks and calibrations.
- Ensured smooth operations by communicating regularly with management regarding any issues or improvements needed within the center.
- Increased donor satisfaction by providing exceptional customer service during the entire donation process.
Security Personnel
Allied University
09.2019 - 09.2020
- Conducted surveillance and implemented security measures to assure protection of personnel
- Aid customers and employees in a courteous and professional manner.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Esthetician Certification -
Tricoci University of Beauty Culture
07.2015
High School Diploma - undefined
Lyons Township High School
06.2011
Skills
- Customer service
- Multitasking and organization
- Professional demeanor
- Medical recordkeeping
- Workplace safety practices
- Attention to detail
- Verbal and written communication
- Relaxation techniques
- Outstanding client care
- Diagnosing
<Enter your own>
Title: Receptionist / Esthetician
Timeline
Cashier Team Lead & Customer Service
Jewel Osco
09.2024 - Current
Escrow Assistant
First American Title
04.2022 - 09.2022
Receptionist
Bella Terra LaGrange
02.2022 - 04.2022
Plasma Center Technician
Biolife Plasma Services
02.2021 - 03.2022
Security Personnel
Allied University
09.2019 - 09.2020
Esthetician
Bea Skincare
01.2015 - Current
High School Diploma - undefined
Lyons Township High School
Esthetician Certification -
Tricoci University of Beauty Culture
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