- Horseback Riding
- Music
- Volunteering
- DIY and Home Improvement
Brittany Minor
West End,NC
Summary
Versatile and dedicated professional with a proven track record at Black Pearl Home Care of the Carolinas, excelling in client relationship management and caregiving. Demonstrated ability to enhance client satisfaction and trust through exceptional problem-solving and interpersonal skills. Skilled in medical terminology and record keeping, ensuring meticulous attention to detail and organizational excellence.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Relationship Specialist
Black Pearl Home Care of the Carolinas
04.2022 - 05.2024
- Collaborated with internal teams to resolve complex issues, resulting in improved client relation rates.
- Provided expert guidance for clients navigating challenging home health situations, fostering trust and loyalty.
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting potential clients to explain new marketing campaigns.
- Enhanced customer satisfaction by consistently meeting and exceeding service expectations.
- Conducted client intake interviews to acquire detailed information about client home health needs.
- Strengthened client relationships by promptly addressing concerns and providing tailored solutions.
- Maintained detailed records of client interactions while adhering to data privacy regulations.
- Delivered prompt service to prioritize clients needs.
- Trained new personnel regarding company operations, policies and services.
Caregiver
Black Pearl Home Care of the Carolinas
04.2022 - 05.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Golf Shop Attendant
Forest Creek Golf Club
03.2018 - 06.2020
- Collaborated with other team members to ensure smooth operation of the golf shop during peak times and special events.
- Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
- Adhered to company, club and department standards of operations, policies and procedures and contributed ideas for improvement.
- Contributed to a welcoming atmosphere by maintaining a clean, organized, and visually appealing golf shop environment.
- Improved efficiency of daily operations by managing the cash register, processing transactions, and reconciling end-of-day reports.
Education
GED -
Wake Technical Community College
Raleigh, NCSkills
- Reliability
- Teamwork and collaboration
- Problem-solving skills
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Adaptability and flexibility
- Self motivation
- Medical terminology
- Conflict resolution
- Record keeping
- Continuous improvement
Certification
- First Aid Certification
- Home Health Aide (HHA) Certification
- ServSafe Food Handler's Certification
- North Carolina Driver's License
Interests
Timeline
Client Relationship Specialist
Black Pearl Home Care of the Carolinas
04.2022 - 05.2024
Caregiver
Black Pearl Home Care of the Carolinas
04.2022 - 05.2024
Golf Shop Attendant
Forest Creek Golf Club
03.2018 - 06.2020
GED -
Wake Technical Community College
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