Brittany Mitchell
Lithonia,GA
Summary
Results-driven and passionate professional with 10 years of customer service experience who is people-oriented and dependable. Driven Banking Professional with 6 year track record of successful administrative and operations management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives. Knowledgeable with keen eye for identifying financial needs and providing appropriate solutions. Respectful with sharp focus on customer research and informed discussions.
Overview
14
14
years of professional experience
Work History
Relationship Banker II
Regions
02.2018 - Current
- Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions solutions through required levels of outbound phone calls using generated customer and prospect lead lists and prior customer conversations
- Advises customers on Regions Consumer and Business products and services, including all loan and deposit types, emerging technology and digital solutions such as mobile, online and ATM offerings, all designed to make banking easier
- Provides a consistent optimal customer experience, including handling customer's transactional needs
- Owns and resolves customer concerns
- Ensures safe and sound banking practices including adherence to all applicable laws and regulations.
- Motivates teammates to reach out individual and collective goals
- Provides counsel to guide associates towards strengthening their product knowledge
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
Counselor II
MS Department of Rehabilitation Services
08.2015 - 01.2018
- Evaluates the vocational potential of clients for the determination of eligibility for services to be provided
- Develops individualized written rehabilitation programs with the client; Identifies resources
- Provides case management to assure clients are in an environment conducive to remaining safe and independent.
Internet Sales Manager
Sango Chrysler Dodge Jeep Ram
08.2012 - 06.2015
- Keeps a dealership's website up-to-date with vehicle specifications and availability
- Manages Internet sales leads, responds to inquiries in a timely fashion and answers questions on available stock and product.
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provided superior and individualized customer service.
- Improved cross-functional collaboration between sales, marketing, and customer support teams by implementing regular communication channels and update meetings.
- Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives and forecasting efforts.
- Contributed to monthly sales meetings by sharing insights on client feedback, market trends, and potential growth opportunities.
- Kept detailed records of sales and contracts.
- Managed social media accounts, driving brand awareness and engagement through daily postings and interactions with followers.
- Monitored competitor activity, adjusting pricing strategies accordingly to maintain a competitive edge in the market.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
Assistant Store Manager
Hibbet Sports
01.2011 - 08.2012
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Created and maintained safe and secure work environments for employees.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
B.S. General Studies -
Alcorn State University
Alcorn State, MS05.2012
Skills
- Computer skills including Microsoft Office, Excel, and PowerPoint
- Can operate 10 Key calculators, and other office equipment
- Great communication skills both written and verbal
- Cash handling and balancing
- Sales expertise
- Customer Service-Oriented
- Relationship building and management
Timeline
Relationship Banker II
Regions
02.2018 - Current
Counselor II
MS Department of Rehabilitation Services
08.2015 - 01.2018
Internet Sales Manager
Sango Chrysler Dodge Jeep Ram
08.2012 - 06.2015
Assistant Store Manager
Hibbet Sports
01.2011 - 08.2012
B.S. General Studies -
Alcorn State University
Similar Profiles
CEDRIKA JENKINSCEDRIKA JENKINS
Relationship Banker II at RegionsRelationship Banker II at Regions
Maria RodriguezMaria Rodriguez
Banker at RegionsBanker at Regions
Carlos R. CarlinCarlos R. Carlin
Relationship Banker II-Team Lead at RegionsRelationship Banker II-Team Lead at Regions