Brittany Mixon
Aubrey
Summary
Healthcare professional prepared to excel in patient care and administrative duties. Proven ability to manage patient interactions, coordinate appointments, and support clinical operations. Known for team collaboration and adaptability, leveraging communication and organizational skills to achieve optimal patient outcomes.
Overview
7
7
years of professional experience
Work History
Patient Service Specialist
Baylor Scott & White Legacy
01.2025 - Current
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Facilitated communication between patients and healthcare providers to ensure clarity of care instructions.
- Coordinated insurance verification processes, ensuring accuracy and timely resolution of patient inquiries.
- Led initiatives to optimize front desk operations, reducing wait times and enhancing patient experience.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
Behavioral Health Coordinator
Blue Cross Blue Shield
12.2019 - 01.2025
- Schedules and oversees work to ensure quality patient care within scope of responsibility; ensures that work assigned to shift staff has been completed; assists the supervising nurse, unit director, or Mental Health Therapy Supervisor in resolving staff problems, developing work plans, and completing
- Enhanced client engagement in treatment by establishing rapport and prioritizing a strength-based approach to care.
- Participated in interdisciplinary team meetings to discuss challenging cases and develop collaborative solutions for improved patient outcomes.
Customer Advocate
Blue Cross Blue Shield
10.2018 - 12.2019
- Analyze inquires to anticipate and determine inquirer's needs, Respond in a prompt and accurate manner. adhere to production standards and goals. While complying with Hippa, diversity principles, corporate integrity, and other departmental policies. BOB IL.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Provided timely support during high-traffic periods, ensuring all customers received prompt assistance and resolution of issues.
Education
Cosmetology License -
Highlight Beauty Academy
Oklahoma City, OK01.2011
High School Diploma - undefined
Plano East Sr High
01.2007
Skills
- Effective oral and written communication
- Professionalism and ethics
- Healthcare systems
- Medical terminology
- HIPAA compliance
- Multitasking and organization
- Registration and admissions
- Phone and email etiquette
- Data entry
Awards
Personal objectives are actionable statements for individual growth. Many personal objectives involve character traits or behaviors. These objectives are used for business and personal development with the goal of improving yourself to benefit you and others.
Languages
English
Full Professional
Timeline
Patient Service Specialist
Baylor Scott & White Legacy
01.2025 - Current
Behavioral Health Coordinator
Blue Cross Blue Shield
12.2019 - 01.2025
Customer Advocate
Blue Cross Blue Shield
10.2018 - 12.2019
High School Diploma - undefined
Plano East Sr High
Cosmetology License -
Highlight Beauty Academy
Similar Profiles
Edie LeijaEdie Leija
LVN, Manager of Hospital Procedure Scheduling at Baylor Scott and White Legacy Heart CenterLVN, Manager of Hospital Procedure Scheduling at Baylor Scott and White Legacy Heart Center
Grace E. GodleyGrace E. Godley
Community Health Worker at Baylor Scott&White Quality Alliance, Baylor Scott&White HealthCommunity Health Worker at Baylor Scott&White Quality Alliance, Baylor Scott&White Health
Landon Carver, RN-BCLandon Carver, RN-BC
Nurse Supervisor-Medical/Surgical Unit-(Colorectal and Emergency General Surgery) at Baylor University Medical Center-Baylor Scott & WhiteNurse Supervisor-Medical/Surgical Unit-(Colorectal and Emergency General Surgery) at Baylor University Medical Center-Baylor Scott & White
Anita SuraAnita Sura
Cashier at India BazaarCashier at India Bazaar
Katheryn HernonKatheryn Hernon
Licensed Practical Nurse at ClinovatorsLicensed Practical Nurse at Clinovators