Brittany Modesto
Upland,CA
Summary
Results-driven customer/client services professional with five years of experience in administrative and process-oriented management. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Skilled in team building and handling confidential information with meticulous attention to detail. Fluent in both English and Spanish, brings strong interpersonal, problem-solving, communication, and organizational skills to any team.
Overview
7
7
years of professional experience
Work History
Senior Administrative Assistant
Southern California Edison
Pomona, CA
04.2022 - Current
- Directed internal and external customer correspondences to appropriate departments, handling confidential and sensitive telephone calls, files, and documents.
- Managed multiple project and manager calendars, scheduling and coordinating meetings and conference calls.
- Generated and processed research reports, meter order backlog, inactive lists, pending cancellations, and other reports.
- Filed electronic and paper documents, including processing invoices, contracts, supply orders, purchase requests, ledgers, and expense reports.
- Processed incoming information, updated department databases, and prepared documents using MS Word, MS Excel, and PowerPoint.
- Ordered supplies and equipment, submitted and tracked repair and maintenance orders.
- Served as backup administrative support as needed.
- Maintained a safety-conscious work environment.
- Demonstrated proficiency in Microsoft Excel, including advanced functions like VLOOKUPs, pivot tables, filtering/sorting, charts, and graphing.
- Compiled information and entered data into computer applications.
- Worked well under pressure, met changing deadlines, and possessed excellent organizational skills.
- Processed purchase requests, contracts, and invoices through Ariba.
- Acted as a Subject Matter Expert for accurate documentation and completion of work in Ariba, Project Tracker, and Pole Tracker.
- Transferred intake form data into SAP for opening and closing, validating information.
- Monitored and responded to group inboxes for Ariba Admin, DPH Transmittals, and DPH Scope.
- Created daily worklists, invoices for contractors, notifications, and work orders (e.g., WODAs, CAWAs).
- Gathered documents and research data using SAP, databases, files, spreadsheets, or other sources.
- Opened and closed work orders as requested through intake forms.
Customer Service Energy Advisor SPO- L1
Southern California Edison
02.2020 - 04.2022
- Managed business partner service inquiries related to energy programs, billing, power outages or other related questions in both English and Spanish
- Experienced in following process-related workflows and escalations and troubleshooting while maintaining client service levels
- Ability to solve problems with minimal supervision and communicate effectively with leaders and peers
- Demonstrated strong interpersonal, problem-solving and communication skills among leadership and employees.
- Collaborated with other departments in order to effectively meet customer needs.
- Maintained accurate records of all customer interactions including notes from meetings and site visits.
- Researched relevant industry standards and regulations regarding building codes, energy conservation practices.
Customer Service Energy Advisor 1
Southern California Edison
01.2019 - 02.2020
- Resolved customer issues through research and analysis of data using computer programs and systems while maintaining business partner satisfaction.
- Demonstrated strong decision-making and communication skills, with an ability to evaluate and manage risk appropriately.
- Developed thorough knowledge of residential policies, procedures, rules, rates, tariffs, and customer programs.
- Created, refined, and implemented key messages to reinforce overall company value propositions, along with key products and procedures.
- Conferred with customers by telephone and in person to provide information about products and services.
- Demonstrated ability to manage multiple projects, efficiently prioritize tasks to meet deadlines with a team as well as independently.
- Bilingual in English & Spanish.
- Analyzed customer utility bills and identified cost-saving measures such as installing more efficient lighting systems or HVAC upgrades.
Feeder Supervisor
United Parcel Service (UPS)
11.2017 - 12.2019
- Managed projects, inventory, and union workers in Feeder sector for business needs
- Built and managed relationships with internal experts to maintain a pool of resources to complete in house projects
- Operated production vendors, 3rd party contractors and inside resources to deliver projects and meet deadlines
- Developed workflows and systems for electronic audits and reconciling procedures to meet company goals
- Demonstrated strong interpersonal, problem solving and communication skills amongst management and union workers.
Senior Assistant, Office of Parent Programming & Parent Giving
Loyola Marymount University (LMU)
- 05.2017
- Assisted in recruitment for parent donors in hopes of utilizing university donations to advance and invest in academic, athletic and on on-campus organizations and events
- Lead and increased efficiency by process improvements in a campus team of four
- Conducted training and monitoring of temporary employees
- Established strong interpersonal relationships with Parent Council Ambassadors
- Assisted over 100 bilingual prospective donors with inquiries
- Built and maintain positive and professional external relationships with various campus, professional and community partners and vendors
- Conducted research on event venues, restaurants, and vendors for various projects
- Designed event programs, invitations, and announcements
- In the absence of a supervisor, upgraded to customer contact for escalated issues and employees point of contact
- Recruited clients to partake in events both on and off campus
- Engaged with parent relations when event coordinating
- Strategized programs to increase parent engagement and involvement.
Education
Master of Science -
University of La Verne
La Verne, CA01.2019
Bachelor of Arts -
Loyola Marymount University
01.2017
Skills
- Team building
- Handling confidential information
- Attention to detail
- Interpersonal skills
- Problem-solving skills
- Communication skills
- Organizational skills
- Process improvement initiatives
- Presentation Design
- Transcription and dictation
- Presentation Development
- Data gathering and processing
- Utility industry regulations knowledge
- Scheduling
- Account updating
- AP Style Knowledge
- Graphic Design
- Adobe Creative Suite Applications
- MS Word, Excel, and Outlook
- Microsoft PowerPoint proficiency
Languages
Spanish
Native/ Bilingual
Accomplishments
- Customer Service Representative Customer Hero Award, SCE
References
References available upon request.
Timeline
Senior Administrative Assistant
Southern California Edison
04.2022 - Current
Customer Service Energy Advisor SPO- L1
Southern California Edison
02.2020 - 04.2022
Customer Service Energy Advisor 1
Southern California Edison
01.2019 - 02.2020
Feeder Supervisor
United Parcel Service (UPS)
11.2017 - 12.2019
Senior Assistant, Office of Parent Programming & Parent Giving
Loyola Marymount University (LMU)
- 05.2017
Master of Science -
University of La Verne
Bachelor of Arts -
Loyola Marymount University
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