Brittany Montero
Center Hill,FL
Overview
11
11
years of professional experience
Work History
Team Leader
Ellen's Cafe On 3rd
Leesburg, FL
09.2019 - Current
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Greeted customers and provided them with menus.
- Assisted in seating guests and ensuring they were comfortable.
- Interacted with customers to gauge responsiveness to hospitality and menus.
Cook Shift Leader
Steak N Shake
Leesburg, FL
02.2016 - 02.2018
- Ensured kitchen staff followed health and safety regulations.
- Monitored food preparation to ensure quality standards were met.
- Trained new cooks on proper food handling techniques.
- Reviewed food orders to verify accuracy before they were sent out.
- Performed regular inventory checks to ensure adequate stock levels were maintained.
Cashier
Burger King
Leesburg, FL
02.2013 - 08.2015
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
Education
Associate of Science -
Keiser University
Fort Lauderdale, FL11-2024
GED -
Florida Virtual School Flex 9-12
Orlando, FL01-2022
Skills
- Cash Handling
- Client Service
- Problem-Solving
- Account Management
- Safety
- Leadership
Timeline
Team Leader
Ellen's Cafe On 3rd
09.2019 - Current
Cook Shift Leader
Steak N Shake
02.2016 - 02.2018
Cashier
Burger King
02.2013 - 08.2015
Associate of Science -
Keiser University
GED -
Florida Virtual School Flex 9-12