Brittany Montgomery
Beaumont,TX
Summary
- Proactive Leasing Agent Assistant with extensive experience in tenant relations, lease administration, and property management. Demonstrated success in streamlining application processes and ensuring timely completion of maintenance requests. Skilled in CRM software, financial record management, and property inspections, bringing exceptional customer service and conflict resolution skills to every interaction.
- Results-driven collections professional prepared to excel in debt recovery. Skilled in negotiation, account management, and resolving delinquent accounts. Strong focus on team collaboration and adaptability, ensuring seamless operations and achieving targets. Reliable and resilient with strong commitment to customer service and compliance standards.
- Reliable Dispatcher with 3 years of experience. Extensive expertise in tracking and delivery confirmation. Dedicated team player with excellent communication skills.
Overview
10
10
years of professional experience
Work History
Leasing Agent Assistant
Barrington Services
09.2023 - 10.2024
- Collaborated with maintenance staff to ensure timely completion of tenant requests and work orders.
- Managed rental payments, ensuring accurate records for financial reporting purposes.
- Developed strong relationships with tenants through proactive communication and excellent customer service skills.
- Streamlined the application process for prospective tenants, resulting in quicker lease signings.
- Conducted property tours for prospective tenants, showcasing features and benefits of each unit.
- Tracked leads from various sources using CRM software, allowing for better analysis of marketing effectiveness.
- Responded to requests and scheduled appointments for property showings.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Dispatcher
Noir Freight Logistics
07.2021 - 03.2023
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
Caregiver
Riceland Healthcare
07.2019 - 01.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Collections Agent
Conn's Corporate Office
11.2014 - 05.2018
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
Education
High School Diploma -
Central Medical Magnet High School
Beaumont, TX06-2010
Skills
- Goal-Oriented
- Teamwork orientation
- Client Relationship Building
- Lease Agreements
- Customer service expertise
- Fair Housing Laws
- Customer Service
- Lease administration
- Respectful and Compassionate
- Time Management
- Elderly Care
- Meal Preparation
- Compassionate Care
- Payment Arrangement
- Skip Tracing
- Collections processing
- Account Management
Timeline
Leasing Agent Assistant
Barrington Services
09.2023 - 10.2024
Dispatcher
Noir Freight Logistics
07.2021 - 03.2023
Caregiver
Riceland Healthcare
07.2019 - 01.2021
Collections Agent
Conn's Corporate Office
11.2014 - 05.2018
High School Diploma -
Central Medical Magnet High School
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