Brittany Montoro
Spring,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Front Office Coordinator
ClearWater Express Wash Corporate
Montgomery, TX
05.2023 - Current
- Provided administrative support to front office team members.
- Ensured accuracy of data entry into the computer system.
- Prepared invoices, letters, memos, and other documents as required by management.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Updated customer contact information in database systems.
- Took initiative to resolve customer complaints quickly and efficiently.
- Developed strong relationships with customers to ensure satisfaction with services provided.
- Researched and prepared reports required by management or governmental agencies.
Talent Acquisition Specialist
Hertz
Houston, TX
06.2022 - 03.2023
- Developed and maintained relationships with hiring managers to understand their talent needs.
- Posted job openings on various job boards, social media sites, and other resources.
- Researched and identified potential candidates for open positions.
- Conducted initial phone screens of potential candidates.
- Coordinated interviews between hiring managers and prospective employees.
- Negotiated employment offers with selected candidates.
- Prepared offer letters for successful candidates.
- Provided guidance to new hires throughout onboarding process.
- Attended career fairs, networking events, and other recruiting activities to source potential leads.
- Reviewed resumes, applications, and other documents submitted by applicants.
- Conducted interviews to assist management in selecting most qualified candidates.
Customer Service Manager
Jordan Smith State Farm
Conroe, TX
12.2019 - 06.2022
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
Associate of Arts - Business Administration And Paralegal Studies
Lansdale School of Business
North Wales, PA11-2018
Skills
- Departmental support
- Customer service expertise
- Time management proficiency
- Interpersonal Relations
- Problem-solving capabilities
- Maintaining confidentiality
References
References available upon request.
Timeline
Front Office Coordinator
ClearWater Express Wash Corporate
05.2023 - Current
Talent Acquisition Specialist
Hertz
06.2022 - 03.2023
Customer Service Manager
Jordan Smith State Farm
12.2019 - 06.2022
Associate of Arts - Business Administration And Paralegal Studies
Lansdale School of Business
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