Brittany Moody
Raleigh,NC
Summary
Adept Automotive Parts Specialist with a proven track record at Fred Anderson Kia, enhancing customer satisfaction with parts ordering. Master Kia Parts Certified, excels in parts cataloging and problem-solving, significantly increasing repeat business. Skilled in utilizing CDK, ADP, and Reynolds & Reynolds for efficient operations. Knowledgeable Parts Specialist skilled at keeping parts organized and serving customers' needs. Works efficiently to restock parts, resolve issues and handle paperwork.
Overview
17
17
years of professional experience
Work History
Automotive Parts Specialist
Fred Anderson Kia
11.2011 - Current
- Issued parts to technicians to complete customers' repairs.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Improved customer satisfaction by providing expert advice on automotive parts and their applications.
- Assisted customers in identifying the correct parts for their vehicles, ensuring optimal performance and reduced returns.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Streamlined inventory management by implementing an efficient organization system for easy access to parts.
- Trained new employees on product knowledge, company policies, and effective sales techniques.
- Cross sold related products when appropriate based on identified needs of clients.
- Increased repeat business through exceptional customer service and building rapport with clients.
- Served customers in-store and by telephone to answer questions and place orders.
- Utilized computer systems to efficiently manage orders, track inventory levels, and generate reports for management review.
- Ordered parts from various distributors to fulfill demands.
Automotive Service Writer
Fred Anderson Toyota of Raleigh
07.2009 - 10.2011
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Managed warranty claims efficiently, liaising between customers, technicians, and manufacturers for smooth resolutions.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Used ADP, Reynolds & Reynolds and CDK computer system to enter customer information, create service records, order parts and develop cost estimations.
- Verified warranty plans and coverage and uncovered hidden warranties.
Automotive Appointment Coordinator
Fred Anderson Toyota of Raleigh
07.2007 - 06.2009
- Directed telephone calls to appropriate parties.
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
- Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
Skills
- Proficient in CDK, ADP and Reynolds & Reynolds
- Master Kia Parts Certified
- Parts Cataloging
- Ordering parts
- Problem-solving skills
- Invoice Processing
- Inventory Management
- Order Fulfillment
Timeline
Automotive Parts Specialist
Fred Anderson Kia
11.2011 - Current
Automotive Service Writer
Fred Anderson Toyota of Raleigh
07.2009 - 10.2011
Automotive Appointment Coordinator
Fred Anderson Toyota of Raleigh
07.2007 - 06.2009
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