Brittany Moody
Fort Worth,TX
Summary
Dynamic Loan Service Representative with expertise in loan servicing and regulatory compliance at Flagship Credit Acceptance. Proven track record in negotiating effective debt repayment plans and maintaining accurate customer records. Adaptable and skilled in document review, ensuring compliance while fostering positive customer relationships. Committed to achieving results in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Loan Service Representative III
Flagship Credit Acceptance
10.2021 - Current
- Worked with customer to create debt repayment plan based on current financial condition.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Maintained accurate records of customer accounts, payments and payment plans.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Analyzed customer financial records to determine appropriate payment plan.
- Managed approximately 30accounts,, emails and faxes per day from customers.'
Loss Recovery Specialist
GM Financial
01.2017 - 09.2021
- Evaluated pending service calls daily for assigned customers and worked with appropriate branches.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Initiated repossession process upon failure of other collection methods.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Collaborated with off-site personnel to verify consistent information accessibility .
- Approximately 30 incoming calls, emails and faxes per day from customers.'
Collection Representative
GM FINANCIAL
03.2014 - 08.2018
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Used probing techniques to determine debtors' reasons for delinquency.
- Assisted in implementing procedures and policies to facilitate timely payments.
- Processed debtor payments and updated accounts to reflect new balance.
- Approximately 120-160 incoming calls, per day from customers.'
Skills
- Customer service
- Payment processing
- Negotiation
- Regulatory compliance
- Collections
- Skip tracing
- Recovery specialist
- Microsoft office
- Excel
Timeline
Loan Service Representative III
Flagship Credit Acceptance
10.2021 - Current
Loss Recovery Specialist
GM Financial
01.2017 - 09.2021
Collection Representative
GM FINANCIAL
03.2014 - 08.2018
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