Brittany Moon
Idaho Falls,ID
Summary
Accomplished Billing/Office Coordinator with a proven track record at Rigby Pediatric Dental, enhancing client retention and office efficiency through expert schedule coordination and exceptional customer service. Skilled in process optimization and administrative support, I excel in managing complex records and streamlining communication, significantly improving workflow and client satisfaction. Proficient Office Coordinator successful at efficiently and accurately managing records and databases. Articulate communicator with natural leadership skills and team building expertise demonstrated through 11 years of experience in office environments. History of improving processes and increasing team efficiency.
Outgoing Billing/Office Coordinator with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Billing/Office Coordinator position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Billing/Office Coordinator
Rigby Pediatric Dental
11.2022 - 02.2024
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Reconciled account files and produced monthly reports.
- Enhanced communication within the team through regular meetings and detailed reporting.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Verified procedure codes are accurate for day of services rendered.
- Billing to insurance companies and individuals are accurate and timely.
- Verification of insurance eligibility prior to services being rendered. This included submitting pre-authorizations if required.
- Overseen billing and collection operations.
- Processing insurance payments for primary as well as the submission to secondary insurance billing and payments.
- Corresponding with patients, other facilities to ensure the accuracy of billing information.
- Corresponding with patients answering questions, and resolving issues.
- Following up on outstanding payments. Preparing and sending statements.
- Maintaining and updating records.
Dental Front Office Coordinator
Sage Dental
05.2015 - 02.2018
- Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
- Collaborated closely with dentists to coordinate treatment plans that met each individual''s oral health needs while considering insurance constraints or budget limitations when necessary.
- Contributed to a welcoming environment for patients by maintaining a clean, organized reception area with up-to-date reading materials.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmation processes.
- Managed financial transactions accurately, processing cash payments, credit cards transactions, and bank deposits in a timely manner.
- Ensured smooth communication between dental professionals and patients through timely relaying of messages and concerns.
- Improved revenue collection rates by conducting thorough follow-up on outstanding claims, payments, and account balances.
- Maintained compliance with HIPAA regulations by securely handling sensitive patient information during all aspects of administrative duties.
- Maintained strong relationships with referring offices by providing prompt updates on mutual patients'' treatment progress and outcomes.
- Invested in staff development through regular performance evaluations, constructive feedback, and encouragement of ongoing professional growth.
- Supported successful treatment outcomes for patients through accurate insurance verification and preauthorization processes.
- Increased overall office efficiency with diligent management of daily tasks, including answering phones, filing paperwork, and inventory management.
- Streamlined dental office operations by implementing effective organizational systems for patient records and financial documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service to create positive experiences and build patient trust.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed patient billing processes for timely, accurate payments.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Helped patients complete necessary medical forms and documentation.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office bookkeeping with insurance billing and patient payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Received and routed laboratory results to correct clinical staff members.
- Assisted with medical coding and billing tasks.
Education
Bachelor of Science - Dietetics
Idaho State University
Pocatello, ID12.2006
High School Diploma -
Rigby High School
Rigby, ID05.1998
Skills
- Schedule Coordination
- Office Administration
- Customer Service
- Administrative Support
- File Organization
- Records Management
- Process Optimization
- Document Management
- Report reconciliation
- Account Reconciliation
- Excellent multi-tasking ability
- Clear oral/written communication
- Scheduling and calendar management
- Scheduling Coordination
Timeline
Billing/Office Coordinator
Rigby Pediatric Dental
11.2022 - 02.2024
Dental Front Office Coordinator
Sage Dental
05.2015 - 02.2018
Bachelor of Science - Dietetics
Idaho State University
High School Diploma -
Rigby High School
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