Brittany Moore
Batesville,MS
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Reliable Machine Operator with work history of good performance in fast-paced production environments. Knowledgeable in quality control measures and manufacturing quality standards. Demonstrated expertise in equipment operation and maintenance. Skilled Production Worker offering 4 years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times.
Overview
10
10
years of professional experience
Work History
Machine Operator
Toyoda
03.2024 - Current
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Collaborated with team members to optimize production processes and improve overall performance.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Receiving
ABB
02.2023 - 02.2024
- Documented shipment receiving information in SAP.
Customer Service Representative
ABB, Inc.
02.2021 - 02.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Front Desk Receptionist
Holiday Inn
07.2020 - 02.2021
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Store Manager
Cato Fashions
06.2014 - 05.2020
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Education
Associate of Arts - Social Work
Northwest Mississippi Community College
Senatobia, MS05.2014
High School Diploma -
South Panola High School
Batesville, MS05.2011
Skills
- Equipment monitoring
- Basic Math
- Specification compliance
- Preventive Maintenance
- Quality Control
- Machine Maintenance
- Workplace Safety
- Parts Fabrication
- Equipment Inspection
- Forklift Operation
- Equipment Operation
- Machinery Operation
- Safety Compliance
- Shipping and Labeling
- Manufacturing Experience
Timeline
Machine Operator
Toyoda
03.2024 - Current
Receiving
ABB
02.2023 - 02.2024
Customer Service Representative
ABB, Inc.
02.2021 - 02.2023
Front Desk Receptionist
Holiday Inn
07.2020 - 02.2021
Store Manager
Cato Fashions
06.2014 - 05.2020
Associate of Arts - Social Work
Northwest Mississippi Community College
High School Diploma -
South Panola High School
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