Brittany Moore
Dallas,TX
Overview
11
11
years of professional experience
Work History
Global Markets Division-Trading Documentation Group Analyst
Goldman Sachs
08.2022 - Current
- Responsible for drafting, reviewing & negotiating regulatory driven documentation for derivative and other financial products
- Coordinating internally & with external clients to gather information, identify risks & ultimately complete 20+ rotating trade agreements at a time
- Responding to queries on regulatory aspects of master documentation from various departments including front office
- Working closely with upper management on administrative tasks, special projects & assisting with onboarding new team members
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency
Default Specialist III
Pennymac
04.2022 - 08.2022
- Oversaw the implementation of a new Pre foreclosure letter request system, ensuring a smooth transition with minimal disruption to daily operations.
- Coordinated on site and offshore letter creation assignments
- Conducted Pre Foreclosure 2nd level letter reviews
- Tracked vendor visits and reported on Vendor scorecards
- Managed the manual and automated letter creation process to ensure first legal deadlines were being met
Default Specialist II
Pennymac
12.2018 - 04.2022
- Reviewed approximately 200-300 daily Pre foreclosure letter requests and coordinated on site and offshore letter creation assignments
- Pre Foreclosure letter creation and 2nd level letter reviews
- Tracked vendor visits and reported on Vendor scorecards.
- Trained new team members on company-specific best practices while mentoring them throughout their onboarding process.
- Provided support to internal teams, ensuring accurate reporting and compliance with regulatory requirements.
Mortgage Modification Processor
Pennymac
12.2017 - 12.2018
- Reviewed modification documentation to accommodate the Investor's Underwriting guidelines
- Processed 20-30 loan modification documents, daily, Prepared Loan Disclosures and any supporting materials
- Reduced errors in documentation by meticulously reviewing and verifying all submitted information
- Expedited the modification approval process by collaborating closely with underwriters and other team members
- Assisted with variance, disaster and other special projects
Marketing Coordinator
AGIA Affinity Services
04.2015 - 04.2017
- Coordinated all administrative functions of direct mail production
- Updated budgets and created purchase orders for collateral projects
- Processed 20-30 production proofs and samples daily along with coordinating external proofreading
- Communicated with vendors on behalf of the Marketing Coordinators and Graphic Designers to resolve any issues with proofs.
Finance Member Accounts Specialist
AGIA Affinity Services
08.2014 - 02.2015
- Researched, returned, and applied approximately 150 member payments daily
- Collected inventory of payments that may have been delayed in processing
- Identified and assessed payment and account related issues
- Contributed to the development of financial reports for senior management, supporting informed decision making
- Coordinated month-end closing activities, ensuring accurate financial statements within tight deadlines
Customer Service Representative
Alorica
06.2013 - 06.2014
- Answered 50+ inbound phone calls daily, provided technical support, detailed billing explanations and made account changes as needed
- Tracked call-related information for auditing and reporting purposes
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
Education
Bachelor of Science in Business Administration -
Fresno State University
Fresno, CA05.2013
Associates of Arts in Liberal Studies -
Ventura Community College
Ventura, CA05.2010
Skills
- Analytical Thinking
- Documentation And Reporting
- Data Research and Validation
- Process Improvements
- Microsoft Office (Excel, PowerPoint)
- CRM (LAMP, LAFA, SSE, PennySaver, MSP)
Timeline
Global Markets Division-Trading Documentation Group Analyst
Goldman Sachs
08.2022 - Current
Default Specialist III
Pennymac
04.2022 - 08.2022
Default Specialist II
Pennymac
12.2018 - 04.2022
Mortgage Modification Processor
Pennymac
12.2017 - 12.2018
Marketing Coordinator
AGIA Affinity Services
04.2015 - 04.2017
Finance Member Accounts Specialist
AGIA Affinity Services
08.2014 - 02.2015
Customer Service Representative
Alorica
06.2013 - 06.2014
Bachelor of Science in Business Administration -
Fresno State University
Associates of Arts in Liberal Studies -
Ventura Community College