Overview
Work History
Education
Skills
Websites
Timeline
Generic

Brittany Moore

Dallas,TX

Overview

11
11
years of professional experience

Work History

Global Markets Division-Trading Documentation Group Analyst

Goldman Sachs
Dallas, TX
08.2022 - Current
  • Responsible for drafting, reviewing & negotiating regulatory driven documentation for derivative and other financial products
  • Coordinating internally & with external clients to gather information, identify risks & ultimately complete 20+ rotating trade agreements at a time
  • Responding to queries on regulatory aspects of master documentation from various departments including front office
  • Working closely with upper management on administrative tasks, special projects & assisting with onboarding new team members
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency

Default Specialist III

Pennymac
Moorpark, CA
04.2022 - 08.2022
  • Oversaw the implementation of a new Pre foreclosure letter request system, ensuring a smooth transition with minimal disruption to daily operations.
  • Coordinated on site and offshore letter creation assignments
  • Conducted Pre Foreclosure 2nd level letter reviews
  • Tracked vendor visits and reported on Vendor scorecards
  • Managed the manual and automated letter creation process to ensure first legal deadlines were being met

Default Specialist II

Pennymac
Moorpark, CA
12.2018 - 04.2022
  • Reviewed approximately 200-300 daily Pre foreclosure letter requests and coordinated on site and offshore letter creation assignments
  • Pre Foreclosure letter creation and 2nd level letter reviews
  • Tracked vendor visits and reported on Vendor scorecards.
  • Trained new team members on company-specific best practices while mentoring them throughout their onboarding process.
  • Provided support to internal teams, ensuring accurate reporting and compliance with regulatory requirements.

Mortgage Modification Processor

Pennymac
Moorpark, CA
12.2017 - 12.2018
  • Reviewed modification documentation to accommodate the Investor's Underwriting guidelines
  • Processed 20-30 loan modification documents, daily, Prepared Loan Disclosures and any supporting materials
  • Reduced errors in documentation by meticulously reviewing and verifying all submitted information
  • Expedited the modification approval process by collaborating closely with underwriters and other team members
  • Assisted with variance, disaster and other special projects

Marketing Coordinator

AGIA Affinity Services
Carpinteria, CA
04.2015 - 04.2017
  • Coordinated all administrative functions of direct mail production
  • Updated budgets and created purchase orders for collateral projects
  • Processed 20-30 production proofs and samples daily along with coordinating external proofreading
  • Communicated with vendors on behalf of the Marketing Coordinators and Graphic Designers to resolve any issues with proofs.

Finance Member Accounts Specialist

AGIA Affinity Services
Carpinteria, CA
08.2014 - 02.2015
  • Researched, returned, and applied approximately 150 member payments daily
  • Collected inventory of payments that may have been delayed in processing
  • Identified and assessed payment and account related issues
  • Contributed to the development of financial reports for senior management, supporting informed decision making
  • Coordinated month-end closing activities, ensuring accurate financial statements within tight deadlines

Customer Service Representative

Alorica
Fresno, CA
06.2013 - 06.2014
  • Answered 50+ inbound phone calls daily, provided technical support, detailed billing explanations and made account changes as needed
  • Tracked call-related information for auditing and reporting purposes
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business

Education

Bachelor of Science in Business Administration -

Fresno State University
Fresno, CA
05.2013

Associates of Arts in Liberal Studies -

Ventura Community College
Ventura, CA
05.2010

Skills

  • Analytical Thinking
  • Documentation And Reporting
  • Data Research and Validation
  • Process Improvements
  • Microsoft Office (Excel, PowerPoint)
  • CRM (LAMP, LAFA, SSE, PennySaver, MSP)

Websites

Timeline

Global Markets Division-Trading Documentation Group Analyst

Goldman Sachs
08.2022 - Current

Default Specialist III

Pennymac
04.2022 - 08.2022

Default Specialist II

Pennymac
12.2018 - 04.2022

Mortgage Modification Processor

Pennymac
12.2017 - 12.2018

Marketing Coordinator

AGIA Affinity Services
04.2015 - 04.2017

Finance Member Accounts Specialist

AGIA Affinity Services
08.2014 - 02.2015

Customer Service Representative

Alorica
06.2013 - 06.2014

Bachelor of Science in Business Administration -

Fresno State University

Associates of Arts in Liberal Studies -

Ventura Community College

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Brittany Moore