Brittany Moore
Garfield Heights,OH
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
Work History
Receive Agent
AAA East Central
Independence, OH
06.2024 - Current
- Organized and entered information into database system to ensure data accuracy.
- Resolved member inquiries and provided outstanding customer support to improve member satisfaction levels.
- Managed de-escalation of customer issues by providing prompt, respectful, and professional support.
Dispatcher
Travel Centers of America
Westlake, OH
08.2019 - 06.2024
- Scheduled maintenance for vehicles, minimizing downtime and enhancing reliability.
- Facilitated effective responses in high-pressure environments to ensure prompt support for those requiring assistance.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Assisted callers by providing outstanding customer service, maintaining a calm and understanding demeanor during critical emergencies.
- Managed detailed records of calls, facilitating seamless access to information in physical and electronic formats.
- Facilitated continuous dispatch operations by quickly adjusting to changing conditions during critical emergencies.
- Answered phone calls and responded to customer emails.
Store Manager
LoanMax Title Loans
Brunswick, OH
06.2015 - 08.2019
- Managed daily operational activities to maintain compliance with established company standards.
- Managed staff scheduling and trained team members on customer service protocols.
- Managed resolution of customer inquiries and complaints to strengthen customer relationships.
- Engaged with senior leadership to formulate and implement strategies aimed at enhancing business growth.
- Directed daily operations to uphold a clean and safe environment for customers and employees.
- Implemented and monitored store opening and closing procedures alongside effective inventory and cash control measures.
Assistant Manager
Pizza Hut
Various
10.2011 - 07.2019
- Coordinated daily operational tasks and customer service interactions to enhance the quality of guest experiences.
- Organized and aligned team schedules to ensure adequate staffing during high-demand periods.
- Developed and executed inventory management strategies aimed at optimizing supply chain performance and reducing waste.
- Facilitated training sessions for new staff on food safety standards and operational procedures to ensure compliance.
Education
High School Diploma -
Lancaster High School
Lancaster, OH06.2004
Skills
- Problem-solving skills
- Customer service
- Organizational skills
- Goal-oriented mindset
- Clear communication
- Customer complaint resolution
- Call management
- Critical thinking
Timeline
Receive Agent
AAA East Central
06.2024 - Current
Dispatcher
Travel Centers of America
08.2019 - 06.2024
Store Manager
LoanMax Title Loans
06.2015 - 08.2019
Assistant Manager
Pizza Hut
10.2011 - 07.2019
High School Diploma -
Lancaster High School