Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Morgan

Ardmore,OK

Summary

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

16
16
years of professional experience

Work History

Retail Sales Specialist

Pilot Flying J Travel Center
06.2020 - 08.2021


  • Greeted customers and helped with product questions, selections, and purchases.
  • Increased sales and customer satisfaction through personalized servicing.
  • Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
  • Managed promotional in-store signage and displays.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
  • Developed relationships with clothing vendors and freight operators.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.


Restaurant General Manager

Loves Travel Stop
11.2017 - 05.2020
  • Carefully interviewed, selected, trained, and supervised staff.
  • Set clear expectations and created positive working environment for employees.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Multi-Store Leader

Payless Shoe Source
06.2015 - 05.2017


  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • One location maintained international ranking of top 10 for 2016 and received the Pinnacle Award.

Restaurant General Manager

Loves Travel Stop
08.2005 - 06.2015
  • Carefully interviewed, selected, trained, and supervised staff.
  • Set clear expectations and created positive working environment for employees.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Motivated staff to perform at peak efficiency and quality.

Education

High School Diploma -

Lone Grove High School
Lone Grove, OK
05.2007

Skills

  • Promotions and Specials
  • Marketing Strategies
  • Loss Prevention/Shrink Reduction
  • Staff Oversight
  • Management
  • Customer Service
  • Retail Store Operations
  • Cash Handling
  • POS System Operation
  • Time Management
  • Teamwork and Collaboration

Timeline

Retail Sales Specialist

Pilot Flying J Travel Center
06.2020 - 08.2021

Restaurant General Manager

Loves Travel Stop
11.2017 - 05.2020

Multi-Store Leader

Payless Shoe Source
06.2015 - 05.2017

Restaurant General Manager

Loves Travel Stop
08.2005 - 06.2015

High School Diploma -

Lone Grove High School

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Brittany Morgan