BRITTANY MORGAN
Clinton,MS
Summary
Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of troubleshooting and customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level project management and operation position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
FIELD SUPPORT SPECIALIST INTERMED
UNIVERSITY OF MISSISSIPPI MEDICAL CENTER
08.2023 - Current
- Maintained current industry knowledge through continuous professional development, attending training sessions, workshops, and conferences relevant to the Field Support Specialist role.
- Enhanced team performance by sharing knowledge, best practices, and innovative problem-solving techniques with colleagues on a regular basis.
- Reduced system downtime by proactively identifying potential issues through regular inspections and preventative maintenance activities.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Increased productivity for field teams with efficient coordination, scheduling, and prioritization of service requests.
- Supported successful project completion by providing accurate documentation, reporting, and data analysis as required.
TECHNICAL EXPERT
APPLE STORE
08.2019 - 02.2023
- Established strong relationships with vendors and suppliers, negotiating favorable terms for product purchases and support services.
- Enhanced system performance by identifying and resolving complex technical issues.
- ·Developed comprehensive training materials for new hires to ensure consistent knowledge transfer and faster onboarding
- Led cross-functional teams to successfully complete large-scale projects within budget and timeline constraints.
- Maintained a well-organized workspace, ensuring all tools and parts were readily available for efficient repairs.
- Maintained detailed records of all completed repairs, helping identify patterns in device malfunctions over time.
- Enhanced overall customer experience by offering additional services such as screen protectors or cases based on their specific needs or preferences.
- Educated clients on preventative measures to prolong the life of their mobile devices, reducing future repair needs.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Elevated customer satisfaction with detailed training programs for support staff.
INFORMATION SYSTEM ANALYST
JACKSON MUNICIPAL AIRPORT AUTHORITY
07.2022 - 10.2022
- Point of contact for administrator for the Munis for airport staff
- Establish, repair, and optimize networks by installing wiring, cabling, and devices
- Monitored systems in operation and input commands to troubleshoot areas
- Aid with any technology issue with Broad Meeting
- Set up PCs, projectors, and microphones for use in video conferencing rooms
- Managed system-wide operating system and software deployments as well as related software upgrade problems
- Linked computers to network and peripheral equipment
- Performed troubleshooting and repaired peripheral devices such as printers, scanners, etc
SENIOR BUSINESS SYSTEM ADMINISTRATOR/CLIENT SUPPORT TECH III
MISSISSIPPI STATE DEPARTMENT OF HEALTH
01.2022 - 08.2022
- Delivered network technology training to junior team members and end-users, enhancing knowledge base and team productivity
- Established, repaired, and optimized networks by installing wiring, cabling, and devices
- Monitored systems in operation and input commands to troubleshoot areas
- Performed maintenance tasks on PCs, networks, and mobile devices
- Set up PCs, projectors, and microphones for use in video conferencing rooms
- Managed system-wide operating system and software deployments as well as related software upgrade problems
- Linked computers to network and peripheral equipment
- Performed troubleshooting and repaired peripheral devices such as printers, scanners, etc.
PHARMACY TECHNICIAN
UNIVERSITY OF MISSISSIPPI MEDICAL CENTER
07.2020 - 03.2021
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
- Calculated dosage filled prescriptions and prepared prescription labels with absolute accuracy.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
PHARMACY TECHNICIAN
KROGER
03.2014 - 01.2020
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Collected co-payments or full payments from customers.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Managed opening and closing duties for pharmacy.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Developed and implemented improvements to pharmacy organization system.
Education
MASTER OF SCIENCE IN COMPUTER SCIENCE -
JACKSON STATE UNIVERSITY
04.2022
BACHELOR OF SCIENCE IN BIOLOGY -
JACKSON STATE UNIVERSITY
04.2017
ASSOCIATE OF ART -
HOLMES COMMUNITY COLLEGE
05.2014
High School Diploma -
Clinton High School
Clinton, MS05.2012
Skills
- Apple Products
- PCs
- Software diagnosis
- Data recovery
- Azure Application
- Technical issues analysis
- Microsoft Suite
- Microsoft Endpoint
- Microsoft Sharepoint
- Customer service expert
- MySQL database management
- C/Python
- Desktop support
- Leadership
- Microsoft Office
- Google Foundations of Project Management Certification
- Remote Support
- On-Site Support
- Field Operations
- Application support
- Equipment Repair
- Asset Management
- Server Management
- Mobile Device Management
- System Administration
- Software Deployment
- Teamwork and Collaboration
- Problem-Solving
- Customer Service
- Attention to Detail
- Problem-solving abilities
- Microsoft Windows and Office
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Team Collaboration
- Effective Communication
- Remote Technical Support
- Help Desk Support
- Relationship Building
- Task Prioritization
- Self Motivation
- Hardware and Software Repair
- Technical Troubleshooting
- Goal Setting
- Highly Professional
- Device Installation
- Software Upgrades
- Application installations
- Online Chat Support
- Support Services
- Staff education and training
- Database Management
- Technical Documentation
- Service Desk Team Management
Leadership
- 2014-2016 - Transfer Ambassador at Jackson State University
- 2023-2024 - Student Class Representative
- 2021-2022 - Division Apple Ambassador - Apple Retail Store
Medicationskills
- CPR Certified
- Certified Pharmacy Tech
- Certified Nursing Assistance
References
Upon on Request
Timeline
FIELD SUPPORT SPECIALIST INTERMED
UNIVERSITY OF MISSISSIPPI MEDICAL CENTER
08.2023 - Current
INFORMATION SYSTEM ANALYST
JACKSON MUNICIPAL AIRPORT AUTHORITY
07.2022 - 10.2022
SENIOR BUSINESS SYSTEM ADMINISTRATOR/CLIENT SUPPORT TECH III
MISSISSIPPI STATE DEPARTMENT OF HEALTH
01.2022 - 08.2022
PHARMACY TECHNICIAN
UNIVERSITY OF MISSISSIPPI MEDICAL CENTER
07.2020 - 03.2021
TECHNICAL EXPERT
APPLE STORE
08.2019 - 02.2023
PHARMACY TECHNICIAN
KROGER
03.2014 - 01.2020
MASTER OF SCIENCE IN COMPUTER SCIENCE -
JACKSON STATE UNIVERSITY
BACHELOR OF SCIENCE IN BIOLOGY -
JACKSON STATE UNIVERSITY
ASSOCIATE OF ART -
HOLMES COMMUNITY COLLEGE
High School Diploma -
Clinton High School
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