Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Morris

Brittany Morris

Millington,MD

Summary

Highly-motivated employee with desire to take on new challenges, and showcase current knowledge. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Office Manager

Living Angel's
05.2012 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Invoiced Self Paid Patients and Insurance Paid Patients using quickbooks and insurance billing portals
  • Resolved errors on accounts.
  • Applied credits to corresponding patient IDs.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
  • Streamlined HR processes by implementing efficient systems for employee onboarding and offboarding.
  • Played a key role in employee onboarding and orientation processes, providing new hires with necessary training and resources to succeed within the organization.
  • Conducted interviews for potential employee's, pre-hire screening's, drug and background check.

Home Health Nurse

Living Angel's
05.2012 - Current
  • Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
  • Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
  • Completed initial assessments of patients and family to determine and address individual home care needs.
  • Assisted with client personal care needs to foster independence and well-being.
  • Assisted patients with activities of daily living and functional mobility to increase comfort and quality of life.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
  • Educated patients and families on disease management, medication safety, and at-home healthcare strategies to promote selfcare.
  • Contributed to the overall success of the home health agency by maintaining high levels of patient satisfaction and positive outcomes.
  • Provided physical assessments, medication, and chronic disease management to home health patients.
  • Delivered high-quality in-home nursing services, maintaining a safe and comfortable environment for patients.
  • Managed approximately 1-5 patient/patient families a day.

Material Handler/Shipping and Receiving Clerk

Molly's Place
01.2021 - 03.2022
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Transported received items from warehouse to proper housing bay.
  • Placed inventory on pallets prior to pallets being placed on pallet rack.
  • Rotated pallet stock.
  • Placed corresponding stickers on pallets/boxes for hazardous material identification.
  • Moved overstock pallets from OSW to shipping/receiving warehouse using pallet jack/forklift.
  • Handled day-to-day shipping and receiving overseeing more than 100 packages per day.

E-Commerce Specialist/Accounts Payable & Receivable Executive

Molly's Place
07.2019 - 01.2021
  • Processed customer credit applications for management review to promote increased product sales and growth of customer base.
  • Calculated estimated weekly invoicing, prepared and posted payments and followed up on aged receivables.
  • Posted customer payments by recording credit card transactions.
  • Used accounting software to enter and post accounts receivable documents.
  • Matched orders with invoices and recorded required information.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Performed financial calculations for amounts due, interest charges and balances.
  • Listed items on the web for auction purposes.
  • Logged items per ATF guidelines.
  • Updated company policies as needed.
  • Trained new employees in the shipping processes.
  • Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
  • Maintained working knowledge of company products, services and promotions.
  • Ensured smooth integration between e-commerce systems and third-party applications such as payment gateways and shipping providers.
  • Managed approximately 100-300 incoming calls, emails and direct messages a day from customers

Assistant Store Manager

Sketchers USA
08.2013 - 12.2018
  • Answered customer questions, addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Maintained inventory by checking merchandise to determine levels.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

High School Diploma -

Queen Anne's County High School
Centreville, MD
05.2010

Skills

  • Bank Statement Reconciliation
  • State Regulation Compliance
  • Data Analysis
  • Creative Problem Solving
  • Customer Relations
  • Relationship Building
  • Attention to Detail
  • Data Entry and 10-Key
  • Accounts Payable
  • Precision and Accuracy
  • Federal Regulation Compliance
  • Bill Payment and Recordkeeping
  • Accounts Receivable
  • Proactive and Self-Motivated
  • ERP Software
  • Inventory Management
  • Vendor Record Management
  • Microsoft Office
  • Purchase Orders
  • Loading and Unloading of Pallets
  • Palletizing
  • Teamwork and Collaboration
  • Warehouse Management Systems
  • Forklift Operation
  • Production Support
  • Accounts Payable and Receivable
  • MS Office
  • General Ledger Entries
  • Quickbooks
  • Bookkeeping
  • Microsoft Excel expertise

Timeline

Material Handler/Shipping and Receiving Clerk

Molly's Place
01.2021 - 03.2022

E-Commerce Specialist/Accounts Payable & Receivable Executive

Molly's Place
07.2019 - 01.2021

Assistant Store Manager

Sketchers USA
08.2013 - 12.2018

Office Manager

Living Angel's
05.2012 - Current

Home Health Nurse

Living Angel's
05.2012 - Current

High School Diploma -

Queen Anne's County High School

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Brittany Morris