BRITTANY MORRIS
WOODSTOCK,GA
Summary
I am looking to continue my professional growth by seeking out a remote permanent job opportunity with full time hours/competitive pay, comprehensive benefits, performance incentives, and with the opportunities for advancement or future increasement of income. I am open to various types of entry level positions, where adequate training is provided, as well as, continuing to further my education, should the opportunity arise. My areas of expertise are focused around call center operations, data entry, technical/troubleshooting support, customer interaction documentation, medical office operations, medical equipment knowledge, and providing excellent, empathetic customer service. I am motivated to work independently, although I also enjoy team oriented approaches and projects. My main goal is to better prepare myself for my future financial goals, while I also pursue my entrepreneurial interests and dreams, all the while supporting myself and my 5 year old son.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
Work History
Self-Employed/Independent Freelancer/Entrepreneur
Acworth, GA
06.2020 - Current
- Facebook Marketplace Buyer & Seller (5-star Review)
- Etsy Shop Creator/Owner
- Woodworking skills
- Furniture restoration
- Organizational projects/services
- House Cleaning
- Real Estate Home Staging & Experience Management
- Single family/home moving assistance services
- Lawncare Maintenance
- Lawncare Design
- Junk Removal
- Closet Organizational Services
- Apartment/Home Deep Cleaning & Biweekly Maintenance Cleaning Services
- Interior Design
- Computer Design
- Home Maintenance
- Pressure Washing
- Business Accounting
- Commercial Tax Return Knowledge
- Investments & Sales
Remote Customer Technical Support Specialist
Tandem Diabetes Care
Acworth, GA
01.2023 - 12.2025
- Inbound/Outbound communications with customers via calls, emails, and SMS messages regarding inquiries about product education or issues requiring technical support/assistance
- Accurately documented all interactions in accordance with company’s Quality Assurance policies
- Processed payments as needed
- Informed customers of shipping expectations for replacement parts/insulin pumps
- Regularly used applications such as: CRM, iSync, Microsoft Teams, Outlook, Excel, Word, Google Chrome, Microsoft Edge, Workday, UKG, Okta, Multi-factor Authentication for secure log-in’s, and worked remotely via company’s VPN.
Remote Seasonal Senior Support Specialist
H&R Block
Acworth, GA
01.2022 - 06.2022
- Worked remotely with very little observation, through VPN connection, and reported, virtually, across multiple communication platforms, simultaneously, while meeting all expected Adherence requirements.
- Received role promotion to Subject Matter Expert (SME) within the season.
- Virtually managed and oversaw Microsoft Teams virtual chat room environment, providing support and casework to other employees
- Sufficiently trained and skilled in using H&R Block’s DIY Tax Prep Products
- Handled troubleshooting and Error/Conflict one-call resolution with both individual and business tax return preparers.
- Practiced empathy and active listening during each client interaction, while maintaining detailed documentation.
- Provided accurate and detailed information when escalating client’s situations.
- Provided Technical support when needed.
- Basic knowledge of income tax returns, the processes within the IRS internal system, as well as, the individual state’s Departments of Revenue requirements, pertaining to various filing statuses, credits, taxes, and adherence requirements.
Remote Customer Service Rep & Emergency Dispatcher
Integrated Plumbing Solutions
Kennesaw, GA
09.2020 - 08.2021
- Worked remotely with very little observation, but reported to office staff and/or supervisor daily.
- Answered all inbound calls which were received after the typical business day, on weekends, and on holidays.
- Maintained a company phone and iPad with minimal wear and tear.
- When applicable, had outside leads to call out on from Home Advisor, Angie’s List, Scorpion, Networx, etc.
- Handled the after-hours business calls for a consecutive 7-8 weeks at one time.
- Used messaging applications to communicate with technicians and ensure appointment times are met.
- Call in emergency locates when applicable and after hours.
- Receptable to coaching and other techniques offered from superior staff.
- Handled all customer complaints, unless a manager’s presence was necessary.
- Intentionally followed through with customers about their overall satisfaction with our services and products offered.
- Familiarized myself with plumbing, septic, and gas terminology to better understand what the customer may have intended to describe over the phone.
- Operated in programs such as ServiceTitan and Contractor Textor.
Assistant Barn Manager
Wild at Heart Horse Ranch
Hickory Flat, GA
08.2019 - 07.2020
- Managed daily barn operations
- Facilitated and managed daily care for over 40 horses
- Recorded inventory logs and assisted with related billing tasks
- Co-facilitated beginner horseback riding lessons
- Prepared daily food and supplements for all horses
- Maintained a clean facility
- Assisted with maintenance of the campus grounds
Restaurant Server
Lucia’s Italian Restaurant
Roswell, GA
07.2018 - 06.2019
- Greeted guests as they entered the restaurant and informed them of daily specials
- Opened/Closed kitchen preparation areas
- Responsible for ringing in customer’s drinks and meals accurately
- Ensuring complete satisfaction and exceptional service which led to developing personal clientele
- Operated POS Computer system and managed all monetary transactions
- Exceeded sales expectations
- Fast-paced environment
Customer Service Associate / Marketer / Sales Developer
Allstate Insurance: Billy Johnson Agency
05.2017 - 08.2018
- Clerical Business Documentation
- Answered office phones
- Assisted clients with changes to policies, payment information, or provided requested documentation.
- Ran Sales and Remit reports; Handled Bank Deposits
- Created and Developed Marketing Routes throughout Metro-Atlanta area.
- Organized, planned, and invited partners to monthly appreciation luncheons.
- Managed 8-10 various marketing routes in a month, averages around 100 places.
- Submitted verification paperwork to underwriting within Allstate corporation.
- Managed various tasks from different superiors.
- Various Locations
Retail Sales Associate at Seeds Thrift store
Hope Center
Woodstock, GA
01.2017 - 12.2017
- Handled cash, credit, and debit card transactions.
- Made daily bank deposits.
- Provided excellent customer service by assisting customers with purchases.
- Organized store displays.
- Received incoming donations
- Team-oriented
- Maintained structured, consistent schedule
Hostess/Server
O'Charley’s
Canton, GA
10.2010 - 11.2014
Shift Manager
Bojangles’
Canton, GA
09.2013 - 08.2014
Retail Banking Teller
Wells Fargo
Free Home, GA
03.2012 - 08.2013
Education
Bachelor's degree - Entrepreneurship
Kennesaw State University
Kennesaw, GA01.2019
High School Diploma - undefined
Pickens High School/ Dual-Enrolled with Dalton State College
Jasper, GA01.2011
Skills
Accuracy and precision
Claims review
Regulatory compliance
Professionalism and ethics
Data entry proficiency
Attention to detail
Payments posting
Records management
Data entry
Claims processing
Critical thinking
Active listening
Insurance coverage verification
Microsoft office
Appointment scheduling
Collaborative relationships
Patient rapport
Skilled in software
Account management
Teamwork and collaboration
Great mathematical skills
Problem-solving
Excellent communication
Computer proficiency
Self motivation
Interpersonal skills
Analytical thinking
Quality control
Call center experience
Customer relationship management (CRM)
De-escalation techniques
Technical support
Additional Information
Available to start immediately!
Timeline
Remote Customer Technical Support Specialist
Tandem Diabetes Care
01.2023 - 12.2025
Remote Seasonal Senior Support Specialist
H&R Block
01.2022 - 06.2022
Remote Customer Service Rep & Emergency Dispatcher
Integrated Plumbing Solutions
09.2020 - 08.2021
Self-Employed/Independent Freelancer/Entrepreneur
06.2020 - Current
Assistant Barn Manager
Wild at Heart Horse Ranch
08.2019 - 07.2020
Restaurant Server
Lucia’s Italian Restaurant
07.2018 - 06.2019
Customer Service Associate / Marketer / Sales Developer
Allstate Insurance: Billy Johnson Agency
05.2017 - 08.2018
Retail Sales Associate at Seeds Thrift store
Hope Center
01.2017 - 12.2017
Shift Manager
Bojangles’
09.2013 - 08.2014
Retail Banking Teller
Wells Fargo
03.2012 - 08.2013
Hostess/Server
O'Charley’s
10.2010 - 11.2014
Bachelor's degree - Entrepreneurship
Kennesaw State University
High School Diploma - undefined
Pickens High School/ Dual-Enrolled with Dalton State College